Overview:

Processes and researches payments according to account specifications for Lockbox customers.

Primary Responsibilities:

Research and resolve customer inquiries received from internal business partners.

Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area.

Prepare daily reports utilizing standard worksheet templates.

Open and prepare bank-by-mail deposits for processing.

Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications. 

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Education and Experience Required:

Associates’ degree

In lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Minimum of 2 years customer service experience in the financial service industry

Contact center experience

Strong customer service skills

Strong organizational skills

Strong analytical skills

Strong problem-solving skills

Strong written and verbal communication skills

Ability to interact with different levels of the organization

Scheduled Shift/Required Availability: 

Monday-Friday, 8:00am-4:30pm

Location/Working Model:

This is an on-site position requiring five days per week in-office

Eligible candidates must live within commuting distance to the office

We are located at 850 Main St, Bridgeport, CT 06604

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBridgeport, Connecticut, United States of America