**Overview:** Manages requests for filing and retrieving loan folders and documents for Commercial, Consumer and Residential Mortgage loans. **Primary Responsibilities:** + Receive, review, track and return custodial files and documents to and from third party custodians and business partners. + Maintain quality control oversight for work completed by less experienced staff. + Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems. + Scan and image documents. + Package and send loan folders and/or documents via external postal delivery. + Box, ship, retrieve and track folders and/or documents to and from storage warehouse. + Serve as primary point of contact for prior servicers or sellers for loan documentation. + Provide operational and project support to department Group Leaders. + Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner. + Assist with procedure writing. + Transport requested loan folders and/or documents to and from onsite business partners. + Track and query incoming and outgoing loan folders and/or documents via electronic or manual means. + Complete highly complex file room duties as assigned. + Assist with coordination for loan acquisitions and transfers. + Adhere to the Company’s standards for confidentiality. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** Associates’ degree and a minimum of 1 year’s work experience, or in lieu of a degree a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s work experience **Education and Experience Preferred:** Bachelor's degree Minimum of 3 years’ relevant work experience **Physical Requirements:** Ability to lift up to 25 pounds M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.