**Overview:** Completes all core operational activities within Commercial Lending Quality Control team, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements. **Primary Responsibilities:** + Complete complex level review, analysis and interpretation of legal Bank documentation over all disciplines. + Respond to or initiate complex, non-standardized requests to internal business partners. + Respond to and/or resolve mid to high-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues. + Interact with vendors. + Assist with cross-training of basic and mid-level core disciplines. + Provide shadowing and coaching to team associates under guidance and supervision of management. + Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required. + Utilize and challenge mid to high level internal procedures across the Department. Create and modify Departmental procedures as needed. + Utilize multiple Bank systems and applications. + Serve as back-up to Group Leader under management supervision. + Run and create business reports. + Interact with internal and external business partners and management + Assist with management requests providing support for Department audits as requested. + Work with Compliance and Risk on various initiatives. + Onboard and/or train and coach newly hired Associates. + Participate in projects related to responsibilities. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience** **Required:** Associates’ degree and a minimum of 2 years’ related work experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ related work experience **Education and Experience Preferred:** Bachelor’s degree Minimum of 3 years’ experience within quality assurance or quality control Minimum of 3 years’ experience reviewing legal or loan documentation **Work Location:** This position is hybrid, with available office locations reporting to M&T Center in Buffalo, NY, Bridgeport Center in Bridgeport, CT or Williston Operations Center in Williston, VT. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.94 - $34.91 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.