**BIS-BANKING SUPPORT OPERATIONS ANALYST** **WHAT IS THE OPPORTUNITY?** The Banking and Investment Banking Support Services Analyst role is designed to develop the technical skills, business acumen, and financial services experience for colleagues interested in entering the financial services industry. The role will provide you with the ability to gain specific and practical experience to learn, contribute, and integrate within City National Bank. Specific roles will include, but not limited to: • Client contact centers supporting debit card, credit card, and client service • Client statement production • Client mailroom and delivery services • Vault and lockbox servicesSpecific experience and knowledge will be gained in: City National Bank client and lines of businesses • Client Service and Support • Daily transaction processing • Reconciliation and reporting **What you will do** + Gains industry and organizational knowledge through daily business interactions and job assignments while working closely with key company stakeholders + Ability to perform both independently, as well as part of a team + Enjoys working in a fast-paced environment, with the ability to multitask + Works cross-functionally on short and long-term projects and initiatives focused on growth and efficiency + Develops business, financial and analytical skills needed for career at CNB + Understands B&IS and CNB’s culture and strategy and the overall vision of the bank + Gains knowledge of banking systems and processes, risk management principles, framework and internal controls + Utilizes knowledge and learned skills to identify opportunities to improve processes, tackle complex projects, provide innovative business solutions and recommendations **Must-Have*** + Bachelor's Degree or equivalent + 1 year experience in MS office applications **Skills and Knowledge** + Career interest in banking preferred. + Proven leadership skills, with the ability to lead projects and build relationships + Excellent verbal and written English communication skills, as well as confidence to “speak up” with poise to deal with challenging situations. + Must be proficient in multi-tasking and prioritizing projects. + Problem solving, analytical and decision-making skills with strong business acumen. **Compensation** Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location. ***To be considered for this position you must meet at least these basic qualifications** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. **Benefits and Perks** At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) . **INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT** City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' **ABOUT CITY NATIONAL** We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.