Contractor employee will perform tasks on an as-needed basis, such as:
§ Based on Banner knowledge (module appropriate), identify baseline or custom solutions quickly to help escalate and facilitate discussions for best practice and where needed custom solutions
§ Document business processes and requirements
§ Create use cases and test scenarios
§ Configure Banner module based upon documented business processes
§ Write functional specifications
§ Manage internal customer relations
§ Provide Tier 2 Production Support
§ Access management
§ Event management
§ Request fulfillment
§ Incident management
§ Problem management
§ Application change management
§ Manage and gather functional and technical requirements
§ Document systems and uses and train users
§ Conduct System & User Acceptance Testing
§ Assist functional users in clarifying reporting requirements
§ Provide functional expertise on integrating Banner with various off the shelf packages and legacy systems
Contractor Employee Qualifications
§ Contractor employee must have a minimum of 9 years of experience in Banner with at least 3 years in leading a functional team
§ Functional subject matter expertise in the module area of specialization
§ Experience in documenting business processes, leading requirements gathering / design sessions and building configured instance
§ Ability to create detailed process flows using Visio or similar tools
§ Ability to interact with a diverse campus population
§ Excellent listening skills and oral and written communication skills
§ Ability to work directly with customers and suppliers to understand and resolve functional or technical issues or concerns
§ Experienced in building and implementing Banner security policies
§ Contractor Employee must have previously mentored and trained Banner functional teams
§ Experience developing use cases and test scenarios
§ Experience in technical training delivery
§ Experience creating training materials for Banner or comparable applications.