POSITION PURPOSE:
To assist, supervise and train banquet department staff with the coordination and service delivery of food and beverage experiences to our guests.
ESSENTIAL FUNCTIONS:
1. Supervise and train staff in the set up and break down of assigned banquet rooms according to Banquet Event Order (BEO) and managers instructions.
2. Supervise and train staff in the service of food and beverages according to Marcus Hotels and Resorts and Marriott standards.
3. Participate in set up of banquet rooms and service of food & beverage to guests.
4. Communicate frequently with supervisors and managers.
5. Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation.
6. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
7. Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.
8. Communicate frequently with guest contacts in order to ensure that their needs are being met.
9. Supervise and train staff in maintaining cleanliness of banquet rooms, public areas, and storage areas.
10. Responsible for maintaining condition and cleanliness of work area.
11. Supervise and train staff in maintaining inventory of necessary supplies.
12. Attend all scheduled mandatory Banquet Department meetings, trainings and hotel meetings.
13. Perform all other related duties and special projects as requested and/or assigned.
POSITION REQUIREMENTS:
1. High School Diploma required, advanced degree in hospitality related field preferred.
2. Prior Banquet Server, Bartender or Set-Up experience required, prior hospitality supervisory experience preferred.
3. Ability to respond quickly and accurately to guest requests.
4. Supervisory and organizational skills with the ability to multi-task quickly and efficiently.
5. Basic knowledge of food preparation.
6. Ability to obtain and maintain an Alcohol Servers Training Certification as well as any additional training / certification requirements per Marcus Hotels & Resorts, and Marriott.
7. Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
8. Attention to detail.
9. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
10. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
11. Must be able to lift, push, pull and or carry up to 50 lbs.
12. Ability to stand and move throughout continuously to perform essential job functions.
13. Hearing and visual ability to observe and detect signs of emergency situations.
14. Ability to access and accurately input information using a moderately complex computer system when applicable, strong proficiency in Excel required, prior Marriott system experience preferred.
15. Must be able to represent the company in a professional, well-groomed and courteous manner.