Summary:  

Responsible for assisting the banquet department in all areas of operations up to and including supervision of the captains and servers, specifically in the development and distribution of all pertinent paperwork, handling telephone calls and coordinating the staffing and equipment levels of the function. This is a multiple property position.

 

 

Essential Functions and Responsibilities:

Provide courteous and friendly service to all guests and staff Responsible for overall day-to-day operation, including supervision of Banquet staff and execution of all banquet events. Must be present in all casino events and major events as determined by the Vice President of Food and Beverage. Hires, trains, supervises, schedules, develops and disciplines Banquet Department staff to ensure established standards are maintained Answer banquet/catering phones, answering questions and assisting customers as needed Retrieve messages from voice mail lines daily (including 800 number voice mail), schedule appointments for clients to inspect function site Responsible to learn the Delphi system, block banquet space for events, generate and e-mail contracts to clients Process & record deposits when signed contracts are received, forwarding checks and credit card payments to person/department responsible for inputting Prepare preliminary Banquet Event Order forms and forward to engagers within (7) days of receipt of deposit Maintain client/event files and purge outdated files per records retention policy and auditing guidelines Evaluate client needs and makes recommendations in order to assist clients in establishing requirements for banquet and convention space needs Send or fax menus and/or confirm menus with clients Assist clients with any problems or special requests to ensure the best personal service to meet guests' needs Type menu proposals created by Catering Manager and/or Director Attend weekly catering meetings Create appropriate signs for hotel meeting rooms upon receipt of weekly BEO packet and forward to Banquet Manager/Banquet Captain Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Assist as a Banquet Server as needed for large events or days with multiple events and extra board servers needed Perform other duties as assigned