Hotel: 

Hilton Charlotte Airport

2800 Coliseum Centre DriveCharlotte, NC 28217

Banquet Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Work Performed: 

The Banquet Manager will be tasked with the following duties, responsibilities, and assignments: 

Supervise Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs;  

Manage the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action; 

Create a best-in-class guest experience, measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards;  

Coordinate activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner;  

Ensure financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment’ 

Determine and recommend revenue-driving initiatives in partnership with other departments and within banquets; 

Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner; 

Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards; 

Contribute to the creation and implementation of new menus;   

Maintain records and daily reports of operations keeping hotel management updated regarding department performance;  

Demonstrate an understanding hotel emergency procedures to include fire, life, and safety; and 

Any and all other work as required to complete the primary purpose of the position. 

Required Prior Experience:

2 years supervisory experience in banquet operations

Preferred Prior Experience:

Hospitality experience

Required Education:

High school diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or a related field

Required Licenses/ Certification:

ServSafe and TIPS Certification completed at time employment begins

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Preferred Technology:

Workday

Physical:

Able to lift 50lbs occasionally

Able to lift 25lbs regularly

Able to navigate the work areas for duration of scheduled shift

Other:

Able to work a flexible schedule to include nights, weekends, and holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(24) Function/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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