Banquet Manager **Q Casino + Resort** 1 Positions ID: 122377 Posted On 01/29/2025 **Job Overview** **Job Details** **Job Location** Q Casino - Dubuque, IA **Salary Range** $50.00 - $75.00 Salary/year **Job Shift** Any **Description** **BASIC FUNCTION** The Banquet Manager oversees the coordination and execution of events booked at the venue which delights guests and fosters repeat business and referrals. They ensure that all events are delivered to the highest standards, manage the banquet staff, and maintain operational efficiency strengthening client trust and loyalty. This role requires excellent organizational, customer service, and leadership skills. **ORGANIZATIONAL RELATIONSHIPS** a) Reports to:        F&B Director b) Supervises:      Banquet Servers Banquet Bartenders Banquet Set-up Staff **SPECIFIC DUTIES AND RESPONSIBILITIES** **Staff Management** + Hire, train, and supervise banquet staff: servers, bartenders, and setup teams. + Create and manage staff schedules to ensure adequate coverage for events. + Conduct performance evaluations and provide feedback to improve service quality. + Foster a positive work environment and promote teamwork. + Promotes F.O.R.T. Core Values. **Operations Management** + Review and thoroughly understand all BEO’s (Banquet Event Orders) and attend all BEO meetings. + Oversee room set up according to event specifications, including table arrangements, décor, and audio-visual equipment. + Conduct pre-shift meetings. + Execute events from inception to completion, including setup, service, and breakdown. + Coordinate with other departments (sales, kitchen, maintenance) to ensure smooth event operations. + Monitor event timelines and ensure that all events adhere to the itinerary on the BEO. + Ring in all banquet charges and tickets with accuracy. + Properly complete appropriate checklists for all functions and have them readily available for banquet staff. + Assist with responsibilities of DVM Boards and KPIs. **Customer Service** + Serve as the main point of contact for clients during events, ensuring their satisfaction. + Handle client inquiries, complaints, and feedback professionally. + Ensure that guests receive exceptional service throughout the event. **Other** + Assist in other areas of F&B as needed and required. + Other tasks as assigned. **EDUCATION, TRAINING AND EXPERIENCE** + Minimum of 3-5 years of experience in banquet management. + Proven experience in staff supervision and customer service. **STANDARDS OF PERFORMANCE** + Strong leadership and management abilities. + Excellent communication and interpersonal skills. + Organized and skilled and multi-tasking. + Customer service oriented and problem-solving skills. + Knowledge of food safety regulations and best practices. + Team player with a positive attitude and willingness to assist where and whenever needed. + Ability to obtain ServeSafe certification is required and sponsored by the employer. **MENTAL AND PHYSICAL REQUIREMENTS** + Heavy work, ability to move up to 100 lbs. + Standing and walking for long periods of time. **WORKING ENVIRONMENT AND CONDITIONS** + Loud noise levels (slot machines) + This position is exposed to cigarette smoke. + This position occasionally has outside activities, therefore, has exposure to weather conditions. **EQUIPMENT AND TOOLS** 1. General office equipment including, but not limited to: + POS/printers/touchscreens + Computer + Copy machine + Coffee machines + Calculator + Credit card machine + Cash register + Phones 1. Other + Wrenches + Hand carts + Beer kegs and CO2 cylinders Primary Contact 305174 Jeanne Hendricks Human Resources Manager, Human Resources 563-585-2953 Phone Phone Phone Fax jeanneh@qcasinodbq.com Email True False True **Job Details** Categories Casino Food and Beverage Human Resources Location Dubuque, IA Job Type Employee Full/Part Company ID 1202 Job REQ # 122377 \# Positions 1 Start Date 20250129 End Date 20250302 Featured Job TH Ad TH Comments **Similar Jobs** ISKB Manager Q Casino + Resort Beverage Manager Q Casino + Resort Assistant General Manager - Dairy Queen Dairy Queen Dairy Queen General Manager Dairy Queen Office Manager & HR Policy Coordinator Smart Retract Inc. Food and Beverage Manager Boyd Gaming Accounting/HR Manager (Part-time) Express Employment Professionals **Share this Job** Q Casino + Resort **About the Company** **Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds?** Join us at Q Casino + Resort and play a pivotal role in our exciting transformation! Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for **gaming, live performances, and culinary excellence.** As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead. Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. **With over $100 million earmarked for property enhancements** , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant. Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. **Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!**