Hotel: 

Norfolk Sheraton

777 Waterside DriveNorfolk, VA 23510

Banquet Manager III

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile: 

Telecommute: No 

Bonus Eligible: Yes 

Direct Reports: Yes - Multiple 

Reports To: Assistant General Manager, Executive Chef, or General Manager 

Primary Purpose: 

The primary purpose of the Banquet Manager is to deliver exceptional events while ensuring that Atrium core values and all standard operating procedures pertinent to the Banquet Department are being followed by all Associates, including brand and Atrium requirements.

Work Performed: 

The Banquet Manager will be tasked with the following duties, responsibilities, and assignments: 

Supervise Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs;  

Manage the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action; 

Create a best-in-class guest experience, measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards;  

Coordinate activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner;  

Ensure financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment’ 

Determine and recommend revenue-driving initiatives in partnership with other departments and within banquets; 

Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner; 

Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards; 

Contribute to the creation and implementation of new menus;   

Maintain records and daily reports of operations keeping hotel management updated regarding department performance;  

Demonstrate an understanding hotel emergency procedures to include fire, life, and safety; and 

Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

2 years supervisory experience in banquet operations

Preferred Prior Experience:

Hospitality experience

Required Education:

High school diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or a related field

Required Licenses/ Certification:

ServSafe and TIPS Certification completed at time employment begins

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Preferred Technology:

Workday

Physical:

Able to lift 50lbs occasionally

Able to lift 25lbs regularly

Able to navigate the work areas for duration of scheduled shift

Other:

Able to work a flexible schedule to include nights, weekends, and holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(24) Function/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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