Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today. Overview POSITION SUMMARY: Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important, and relaxed. Banquet servers will follow through with the proper and timely set-up and execution of banquet events. This position will be responsible for AV setup and front-line support at Conference events. There is a possibility for further Resort AV and IT responsibilities or growth commensurate with skills and experience. ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned. · Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. · Prepare rooms for use; adjusting lights, AV equipment, sound volumes, and temperature as needed before guests arrive. · Ensure that all decorations and AV equipment have been set in accordance with the instructions · Make sure that tables are set with linen, dishware, and flatware · Fill glasses with water before guests arrive and refill them during the event · Greet all guests and owners warmly with an appropriate greeting. · Delivering Alcoholic and Non-alcoholic drinks for service to your customer’s table. · Properly open and pour wine at the tableside. · Anticipate guests’ needs continually and fulfill them appropriately · Clear dishes and flatware once the event has ended · Clean premises along with stripping tablecloths and napkins · Take down decorations as instructed · Be in communication with the lead catering staff regarding any special needs. · Assist in ensuring that the events are on time. Adjust as needed and relay that information to the appropriate personnel. · Pass any information that is needed to the next staff member on duty. · Maintain high standards of safety and cleanliness in all areas of the Conference Center. · Communicate any areas of need, problems, and concerns from guest to Banquet Manager. · Communicate any Banquet technology needs, problems, or concerns to the Information Technology department. · If no upcoming events, please have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event. · Performing basic cleaning tasks as needed or directed by supervisor. · Maintain and keep inventory of all Conference Center AV equipment in order and stored in their appropriate areas. · Work with Guest Services to transport all items needed for an outdoor event not within the Conference Center and tent areas. · Provide all group guests with a lasting experience of the resort with intent for return business · Adhere to grooming and appearance standards consistently. · Understands and can communicate products and services available at the resort. · Regular and reliable attendance. Incorporates safe work practices in job performance. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness. Teaches fellow staff the basics of Audio Visual equipment operation and setup. Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work-related issues with members or guests. Other tasks as assigned by the Banquet Captain or IT Department. QUALIFICATION STANDARDS: Education and Experience: · Must be able to communicate effectively, both verbally and written, in English. Basic working knowledge of Audio Video equipment and connectors: Microphones, Projectors, and Computers. Excellent hospitality skills. Knowledge of food and beverage preparation, technology functions, service standards, guest relations and etiquette. Ability to make quick and accurate decisions. · Prior experience or training in supervising is preferred but not required. Certification in an Alcohol Awareness Program or willingness to be certified in an Alcohol Awareness Program. Willingness to work and be a part of a team is essential. Ability to work with little or no supervision Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older. Ability to lift and carry up to fifty (50) pounds at a time. Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Self-motivated with excellent organizational skills and attention to detail. Ability to work in a noisy environment. Ability to work well around many people. Ability to work well with people in a team environment. Ability to function in a fast-paced environment, under short time constraints and within established deadlines. Equipment Operation Abilities: Standard office equipment, company vehicle, company cell phone Work Environment: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · May be indoor or outdoor setting depending on outlet · Varied weather conditions are expected · Will work near moving or mechanical parts · May work near toxic/caustic chemicals and with fumes or airborne particles. · Varying schedule to include evenings, holidays, and extended hours as business dictates Compensation Range The compensation for this position is $10.00/Hr. - $10.00/Hr. based on qualifications and experience.