SUMMARY:             

Responsible for providing banquet service to all customers in an efficient, courteous and professional manner displaying a high standard of customer services.               

Pearl River Resort Associates are required, on a continual basis to… 

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Read, interpret and convey the set-up of the room as directed on the individual BEO sheets for requested layouts, equipment, services, sound, lighting, floral arrangements and other necessary requirements. Remove items from the set-up of a room within 24 hours of the event. Coordinate and complete the set-up and breakdown of the chairs, tables, risers, and miscellaneous convention equipment for all banquet and meeting room functions. Assist with the unloading and loading of vendor or client materials and equipment. Maintain a constant room temperature and monitor the lighting as required. Assist in servicing and refreshing all meetings rooms as necessary to assist the Banquet Servers. Assists in the cleanliness of Banquet service areas, meeting rooms, and public spaces. Track stock levels of commonly used items and assist in controlling the established par levels. Assist in conducting monthly inventories carried out on all departmental equipment stores, i.e., props, skirts, lines and pantries, etc. Remove broken equipment and damaged linens from the banquet inventory as needed. Monitors customer needs on a continual basis ensuring all requests will be promptly fulfilled. Maintain a good working relationship and provide daily detailed communications with the Management, and Food and Beverages Leaders and other co-workers in producing a smoothly and efficiently run operation. Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is preferred.  Experience and knowledge of banquet services and set-up is preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required. Must possess a valid Driver’s License and good driving record – with one or less moving violation within a 12 month period and no DUI or suspended license within the last 3 years. 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees and one on one.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job.

Essential responsibilities include moderate to heavy physical ability such as lift or maneuver at least sixty (60) pounds.  Perform position responsibilities and excessive standing/walking 80% of the shift and/or essential functions on slippery or wet surfaces.  Bending, kneeling, stooping, pushing, pulling and stretching of arms during assigned shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.