Now Brewing: barista, Back of House, Siren Retail - New York Roastery
Job Summary and Mission
This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Coffee Expert & Brand Ambassador:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Provide unique coffee forward experience for every customer
Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines and standards
Contributes to positive team environment
Maintains regular and consistent attendance and punctuality
Service:
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Delivers exceptional customer service to all customers
Responsible for total service, including table service
Support Roastery and Reserve events model and events execution
Sales:
Maintain knowledge of 100+ unique Roastery & Reserve products
Engage customers and leverage selling skills
Operations:
Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.
Maintain a clean and organized workspace so that partners can locate resources and product as needed
Basic Qualifications:
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time Ability to carry 35lb on a consistent basis Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality) Reading, writing, and oral proficiency in the English language Available to work flexible hours, which could include early mornings, evenings, weekends, and holidaysPreferred Qualifications
1-2 years of specialty retail sales experience Ability to carry and balance a tray High attention to detail with the ability to multitask and prioritize effectively Ability to learn quickly Ability to read customer cues and curate an immersive experience based on customer needs Strong interpersonal skills Ability to build relationships quickly Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift Ability to memorize complex menus, ingredients, beverage & food builds Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed Ability to work as part of a large and matrixed team Additional languages beneficialJob Attribute
Job Number:
Job Group: Retail Store Support
Job Family: Operations
Job Subfamily: Retail Store Partners
Job Location: United States
FLSA Status: Non-Exempt
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a