Now Brewing: barista, Retail - Chicago Roastery

 World class customer service starts at the front door with our Retail team. Here, we focus on welcoming every guest that enters our space in a warm and welcoming manner. Each Roastery offers exclusive merchandise that showcases the craft and passion of coffee while highlighting hometown pride and local artists. Our retail collection is curated to celebrate the community surrounding our flagship locations. Retail partners can inspire an at-home coffee experience for our guests by sharing their expertise on our variety of brew methods and exclusive Reserve coffee roasted fresh in house. Our focus is to create personalized shopping experience for each guest that enters our space.

Job Summary and Mission 

 

This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

 

 

Summary of Key Responsibilities

 

Coffee Expert & Brand Ambassador:

 

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

Provide unique coffee forward experience for every customer

Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)

Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

Follows health, safety and sanitation guidelines and standards

Contributes to positive team environment

Maintains regular and consistent attendance and punctuality 

 

 

Service:

Anticipates customer and store needs by constantly evaluating environment and customers for cues

Delivers exceptional customer service to all customers

Responsible for total service, including table service

Support Roastery and Reserve events model and events execution

 

Sales:

Maintain knowledge of 100+ unique Roastery & Reserve products 

Engage customers and leverage selling skills 

 

 

Operations: 

Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer

Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.

Maintain a clean and organized workspace so that partners can locate resources and product as needed

Basic Qualifications:

Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time Ability to carry 35lb on a consistent basis Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)  Reading, writing, and oral proficiency in the English language  Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 

Preferred Qualifications

1-2 years of specialty retail sales experience  Ability to carry and balance a tray  High attention to detail with the ability to multitask and prioritize effectively Ability to learn quickly Ability to read customer cues and curate an immersive experience based on customer needs Strong interpersonal skills  Ability to build relationships quickly Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift  Ability to memorize complex menus, ingredients, beverage & food builds Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed  Ability to work as part of a large and matrixed team  Additional languages beneficial

Job Attribute
Job Number:
Job Group: Retail Store Support
Job Family: Operations
Job Subfamily: Retail Store Partners
Job Location: United States
FLSA Status: Non-Exempt

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.  Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. 

For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.  

 

At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. 

 

Starbucks is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.