Job Summary

This position contributes to the success of Sandbourne Santa Monica (“Company”) by creating positive experiences for every member and guest who visits our hotel Lobby Bar by providing exceptional service and top-quality food and beverage.

Responsibilities:

Arrives to work on time in proper uniform and ready to work. Ensure our Lobby Bar and other service areas are set according to Company procedures, including inspection, and procuring of adequate supplies per business needs. Requisition beverage items from the kitchen and storage. Set-up Café for beverage service, including but not limited to, stocking cold station, display cases with appropriate food and beverage, prepping fruits and vegetables for smoothies needed for service. Welcome guests as they enter restaurant area, learn their name, and use it with every interaction thereafter. Engage guests through suggestive selling and menu knowledge. Receive orders and enter them into the Point of Sale (P.O.S.) system accurately and immediately. Know all the details of your food and beverage menu for your guests’ experience, restrictions, and allergies. Communicate any special requests to support staff. Prepare hot/cold beverages in accordance with established recipes as needed. Deliver orders to guests in a timely manner. Ensure every guest check is current and accurate before presenting it to the member or guest for payment. Collect payment and obtain member or guest signature for every transaction and room number from hotel guests. Assist in the creation and execution of beverage specials and featured menu items. Maintain a clean and organized cafe and work area. Compose requisition list for the following shift. Maintain an accurate daily inventory and records showing any low stock items for ordering purposes to ensure stock is adequately maintained. Ensure side work and closing procedures are completed in compliance with company standards. Visually inspect all work areas, food service, and ensure they are clean and presentable to members and guests. Report all dining room incidents and concerns with members, guests, or associates to Food & Beverage Management Support other Food and Beverage outlets as needed/as business dictates.

Education, licenses, & certifications:

Required: Minimum of one (1) year of experience in same or similar positions in the Food & Beverage industry Required: Food Handlers and Responsible Beverage Service Certification(s) Required: High School Diploma or GED Equivalent

 

Essential qualifications:

Required: At least twenty-one (21) years of age. Required: Reliable and punctual attendance. Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively. Required: Travel (by vehicle) for business, training, and/or development. Ideal: Bi-lingual oral, speech, and writing skills in English and other languages is an asset in this position Required: Excellent interpersonal and customer service skills Required Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar. Required: convey messages clearly and confidently; persuade and effect change positively. Required: Capable of working effectively independently with minimal supervision Required: Strong analytical skills. Required: High attention to detail and accuracy Required: Strong organizational skills Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner. Required: Ability to elicit and accept constructive feedback.

Physical Exertion: Medium work: Exerting up to 40 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects (for example, carts, ice, kegs, tables, chairs, and trays)

 

We offer excellent Benefit Package! 

Paid Time Off (PTO) Medical, Dental, and Vision Insurance  Complimentary Associate Meal per shift Professional development and opportunities to grow within a well-respected company Hotel Room Discounts, Associate Company Paid Parking, and more!

 

Pay: Hourly $20.32 USD

Pre-employment background check required, and drug screen may apply.

We are an equal opportunity employer; all individuals are encouraged to apply.