FLSA Status: Non Exempt

Department: Food & Beverage

Reports to: Supervisor, Assistant Manager or Other Department

Manager or Director

Position Summary:

Serves guests food and beverage items in a prompt, professional and courteous manner. Creates memorable experiences through personalized and genuine interactions. 

Essential Duties:

Acts with integrity, honesty and knowledge that promote the culture values and mission of The Club at ArrowCreek Barista’s are responsible for fulfilling orders, and completing transactions, as well as performing other support functions, such as keeping all surfaces cleaned, including the food preparation area, guest seating area, and performs all other responsibilities as directed by the business, or as assigned by management. Demonstrates the ability to interact with the public, as well as your co-workers in a friendly, enthusiastic, and outgoing manner. Requires the ability to bend, twist, and stand to perform normal job functions. Requires the ability to speak, read, and comprehend instructions, policy documents as well as conversing with guests. Requires the ability to learn, and maintain knowledge of The Club at ArrowCreek policies and procedures. Provides a high level of coffee service during peak hours, which will include making a variety of espresso, and non-espresso drinks. Up-keeping our highest cleanliness standards, and maintaining a clean and organized workstation. Ensuring work areas, utensils, and equipment are being sanitized after each use. Servicing guests and taking orders, as well as describing all menu items. Must be able to suggest menu items, and have the ability to upsell products to guests. Answer guests’ questions about ingredients and menu items. Accurate cash handling and operation of the POS system. Ensures guest satisfaction, and anticipates guest needs, replenishing items as needed, and maintains a clean and clutter free workstation. Ensures that each menu item is prepared in the exact detail outlined in each order. Delivers food orders from the kitchen to guest tables, in a rapid and accurately time manner. Clears dishes located in front of guest upon completion of course. Keeps work stations well stocked of items and ingredients. Works closely with restaurant management to immediately address all guest concerns. 

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Must obtain any required local and state licenses or certifications. 

Preferred Requirements:

2+ years’ Server experience preferred Proven exemplary customer service skills Previous experience as a Barista or similar entry-level role in a restaurant. 

Environment/Noise:

Noise level is moderate.

Certificates/Licenses:

Food Handlers Card/Certification is preferred 

Job Knowledge, Skill, and Ability Preferences

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English) Meets state age requirements for handling alcoholic beverages Strong ability to multitask Strong communication skills Attention to cleanliness and safety Patience and customer-oriented approach Excellent people skills with a friendly attitude Assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor or contact The Club at ArrowCreek Human Resources Department if you feel that you require an accommodation. 

Background/ Knowledge

Knowledge of dining room operations required.

Skills

Ability to communicate effectively with managers, guests and employees both verbally and in writing. Must be able to perform basic math computations.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to

perform from time to time.