Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location OverviewWHERE YOU WORK
Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Butte’s local culture featuring a new craft cocktail focused lobby bar “billy barr” named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, José, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio.
WHY YOU’RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking!)
Availability Requirements
Full-time, Part-time, Evenings, Weekends required
Responsible for preparing and serving coffee and other beverages to customers. The Barista is expected to embody the hospitality, charm, and professionalism of our organization. Duties include greeting guests, take orders, make drinks, and provide timely service to customers. Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth, quality service.
Responsibilities Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.Take orders from guests.Prepare and serve beverages, ranging from simple to intricate drinks.Answer guests questions about the menu and provide recommendations.Take payment.Restock/ ReplaceMaintain cleanliness of workstation.Act with integrity, honesty and knowledge that promote the culture, values of TableOne Hospitality.Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance, uniform and grooming.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Perform other duties as requested by management. Qualifications Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.Follows Highgate’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintains a clean and organized workspace so that associates can locate resources and product as needed.Maintains regular and consistent attendance and punctuality.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Follows health, safety and sanitation guidelines for all products.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.Occasional pushing, pulling, lifting or carrying up to 40 poundsAbility to stand during entire shift.Constant reaching, turning, and performing precision workMaintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize to ensure outstanding service.Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.1-2 years of Barista experience. Knowledge of service and food and beverage. Prior experience as a barista in a coffee house or restaurant.$15 per hr
*Now accepting applications for winter seasonal positions*
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.