Now Brewing: Barista, Retail, Siren Retail - New York Roastery

 

Job Summary and Mission 

 

This job contributes to Starbucks success of the Roastery & Reserve Store by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of quality. Through a commitment to operational excellence, they work together as a team to create the Roastery & Reserve Experience for their customers and one another.  The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

 

 

Summary of Key Responsibilities

 

Coffee Expert & Brand Ambassador:

 

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

Provide unique coffee forward experience for every customer

Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)

Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards

Follows health, safety and sanitation guidelines and standards

Contributes to positive team environment

Maintains regular and consistent attendance and punctuality 

 

 

Service:

Anticipates customer and store needs by constantly evaluating environment and customers for cues

Delivers exceptional customer service to all customers

Responsible for total service, including table service

Support Roastery and Reserve events model and events execution

 

Sales:

Maintain knowledge of 100+ unique Roastery & Reserve products 

Engage customers and leverage selling skills 

 

 

Operations: 

Operate in environment with rapid innovation with minimal turnaround time from innovation to product and service delivery to the customer

Follows Starbucks operational policies and procedures, including those for cash handling and safety and security.

Maintain a clean and organized workspace so that partners can locate resources and product as needed

Basic Qualifications:

Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time Ability to carry 35lb on a consistent basis Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)  Reading, writing, and oral proficiency in the English language  Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 

Preferred Qualifications

1-2 years of specialty retail sales experience  Ability to carry and balance a tray  High attention to detail with the ability to multitask and prioritize effectively Ability to learn quickly Ability to read customer cues and curate an immersive experience based on customer needs Strong interpersonal skills  Ability to build relationships quickly Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift  Ability to memorize complex menus, ingredients, beverage & food builds Facilitation and presentation skills Ability to understand and carry out oral and written instructions and request clarification when needed  Ability to work as part of a large and matrixed team  Additional languages beneficial

Job Attribute
Job Number:
Job Group: Retail Store Support
Job Family: Operations
Job Subfamily: Retail Store Partners
Job Location: United States
FLSA Status: Non-Exempt

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a