Summary Summary Description

The Bartender is responsible for serving beverages to guests and assuring that the wants and needs of guests are consistently exceeded.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC. Provides prompt, efficient, and friendly quality service and preparation of beverages to all customers. Communicates to supervisor any difficulties, guest comments and other relevant information. Up-sells and regularly replenishes beverages, abiding by responsible alcohol service regulations. Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders, and serving beverage. Promotes, sells, makes, and presents cocktails. Complies with S.M.A.R.T. or T.I.P.S. training. Complies with legal provisions of local liquor codes. Assesses guest’s intoxication level and takes appropriate action as needed. Monitors factors which interfere with the total experience of the guest. Uses refrigeration system correctly. Effectively operates the post-mix syrups bulk dispense system. Operates the beer reticulation system. Adheres to stock control procedures. Complies with all department rules, regulations, policies, procedures, and internal controls and all local, state and federal rules and regulations. Accepts payment and/or comp authorization upon service of all beverages prepared and/or served. Complies with ABC training. Balances register at end of shift. Participates in developing specials. Trains interested beverage servers for the bartender position. Attends periodic meetings and training sessions. Promotes positive public and employee relations. Presents oneself in a neat and clean appearance at all times. Perform s other duties as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

Must be 19 years or older. High school Diploma or education equivalent required. One (1) years’ experience bartending in a high-volume front bar, service bar, and/or fine dining environment or nightclub setting. Must be a knowledgeable mixologist. Core Competencies Collaboration Skills Guest Focus Communication Proficiency Flexibility Problem Solving Ethical Conduct Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? ServSafe, TIPS Alcohol Awareness

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

2 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

2 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

2 Exposure to work safety hazards

1 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

Physical Effort

2 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 50 lbs.

2 Physical strength to handle routine kitchen materials and tools

3 Dexterity of hands and fingers

2 Dexterity of feet

2 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

2 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

1 Memory, considering the amount and type of information

1 Complexity of decision making

1 Time pressure of decision making

1 Analytical thinking

1 Conceptual thinking

1 Ability to compute basic math calculations

Communication

1 Fluency in English

1 Fluency in another language preferred.

1 Verbal communication

1 Written communication

1 Non-verbal communication

Sensory Abilities

1 Ability to see

1 Ability to distinguish colors

1 Ability to hear

1 Ability to smell

1 Ability to taste

1 Sense of touch

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

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