Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To serve our guests in accordance with Anantara standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner.
• To display the best of our national hospitality and professionalism with guests.
• To take pride in all facets of service, quality, appearance and cleanliness, in yourself and your area of responsibility.
• To understand and adhere to Beverage Department Standard Operating Procedures and to always be looking to recommend improvements to those procedures.
• To professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• To process drink orders in proper calling order, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with Anantara Resorts & Spas standard beverage manual, using full standard measures
• Barman will receive and check liquor against previous shift’s requisitions. Any discrepancies with the receiving order should be brought to the attention of the F&B Supervisor.
• To manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins

QualificationsMinimum 2 years  Bartending experience in luxury hotels / resorts.High school degree or its equivalent.Impeccable wine, beer and cocktail knowledge.Passion for Food, Beverage and providing excellent customer service.Ability to multi-task.Excellent knowledge of mixing, garnishing and serving drinks.Positive attitude and excellent communication skills both oral and written.Multi-language is an advantageAbility to keep the bar organized, stocked and clean.

Additional InformationPrompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation