About Seminole Hard Rock Hotel & Casino Hollywood
Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
ResponsibilitiesOur Model Marketing Bartender exists to provide excellent service to all guests! Preparing, mixing and pouring beverages, welcoming the masses and taking care of our guest that are here to experience a new level of day and nightlife. Model Marketing Bartender is responsible for serving each customer efficiently, while also adhering to, established procedures for the preparation, service and close out of each transaction. Model Marketing Bartenders are responsible for presenting themselves as a positive reflection of the venue while marketing to potential customers at all times. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment. Participates in in-house modeling programs, special events, Banquet service functions, and performs model/presenter tasks at events. Moreover, market the venue in addition to, offers services to a targeted guest base, while following all specific marketing requirements and guidelines.
Essential Job Functions:
Must have extensive knowledge of spirits, wine, and beer as well as all other products offered Must be able to meet marketing requirements as set by management, as per the Company's Marketing Requirement Plan.Must always be driven to focus on upsellingMust be able to follow established cash handling procedure to tender customer checksMust possess basic computer abilities and experience working with a Point of Sale (POS) systemMust be organized, follow directions and make quick decisions that are consistent with established company standardsAbility to create and maintain service rapport with guests Proudly deliver a quality guest experience in a fun and friendly atmosphere Respond to guest inquiries and requests in a courteous and polite manner Greet and serve guests courteously and in a timely manner with an upbeat attitude Anticipate guest needs Provide guests with information and directions Adhere to all Standard Operating Procedures Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores Provide information to guests regarding our venues, menus and pricing Recognize and identify regular guests and repeat business, using their name whenever possible Maintain line of sight / atmosphere control by circulating through your work area throughout shift Assist all other team members as needed Cordial relations with co-workers and guests Have and maintain a sense of urgency Appear in uniform for all shifts and promotional activities at scheduled time Adheres to all established policies, procedures, and guidelines. Complies with all state and federal liquor laws. Qualifications Must be 21 years of age or olderA minimum of two (2) years of experience in a high volume, service focused restaurant or nightclubPrevious bartending experience in a high-volume nightclub environment preferred Must possess a valid alcohol awareness card and a health department cardMust be self-motivated, constantly striving to improve skills and knowledge Must be fluent in the English language, both written and oral, multilingual skills is a plusPrevious modeling experience preferred, but not requiredMust have strong knowledge of spirits, wines, champagne and mixed cocktailsMust be able to mix well-balanced cocktails and shotsMust be able to operate point of sales systems terminalI.P.S. certification and Sanitation certification is preferred.Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilitiesSocial Media Requirements:
Must meet social communication standards and requirements in promoting and marketing the venueMust use personal social media accounts to market the venueMust use the following social media platforms for work: Twitter, Facebook, and InstagramMust develop personal clientele list Participate and appear in marketing, publicity or media materialsMust market and promote venue specific eventsMust adheres to all specified marketing requirements and guidelines
Additional Requirements:
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversationRequires the ability to work within a team environmentMust be able observant and quick to respond to various situations while multitaskingMaintain all Sequence of Service Standards to achieve 100% compliance and audit scores Provide information to guests regarding our venues, menus and pricing Recognize and identify regular guests and repeat business, using their name whenever possible Maintain line of sight / atmosphere control by circulating through your work area throughout shift Always listen empathetically and be respectful Communicate assertively and be able to write legiblyMaintain composure and stay focused Consistently maintain a well-groomed appearance, posture, and hygiene Maintains all assigned uniforms in accordance with established Appearance Standards Must be able to record and collate paperwork and information concisely Must be able to handle all forms of tender correctly and to regulations
Work Environment:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noiseMust be able to lift and/or move items weighing up to 50 pounds in a busy and dimly lit environmentMust be able to stand or walk a minimum if eight (8) hour shifts and work inside assigned bar area in the venueMust be able to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smellSpecific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focusWork indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors Must be able to work in a fast-paced and somewhat stressful environment with the ability to work under pressureWork indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors Must be flexible on shifts and days off, work varied shifts to include weekends and/or holidays, work hours will vary
Disclaimer:
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)
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