Job Description Summary

Position Summary
The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service. 

Work Environment 
•    Must be able work in a fast-paced environment. 
•    Majority of work takes place indoors.
•    Must be able to tolerate extreme temperatures - i.e. kitchens, freezers. 

Physical Demands
•    Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
•    Frequent bending, kneeling and reaching. 
•    Ability to stand during entire shift. 

Expected Hours of Work 
•    Must be flexible to work variable days of the week to include weekends and holidays.
•    Must be flexible to work variable shifts (days, nights, overnights).
•    Ten to twelve hour shifts sometimes required.

Education and Experience
•    Two years of experience as a server in full service restaurant preferred - preferably in a fine dining establishment.
•    High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include: 
•    Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
•    Demonstrate complete knowledge of the food and beverage menu. 
•    Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
•    Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
•    Periodically check-in with tables to ensure guests’ expectations are being met and exceeded. 
•    Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
•    Complete all closing duties and reports as assigned.
•    Adhere to established safety and sanitation guidelines.
•    Adhere to uniform and grooming standards.
•    Perform other duties or projects as requested by management.

Qualifications and Skills 
•    Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
•    Excellent organizational skills and attention to detail.
•    Able to work quickly without compromising quality.
•    Ability to work with minimal supervision and maintain a high level of performance.
•    Must be able to stand and exert fast-paced mobility for entire shift. 
•    Ability to work cohesively with co-workers as part of a team.
•    Food handlers and TIPS certificates required. 
•    Previous front facing guest service experience required.
•    Must read, write and speak the English language fluently.
•    Experience with computerized cash registers preferred.

 Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.  Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
 

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.