Function (Scope and Main Purpose of Job)
The Service Bartender is responsible and accountable for all aspects of alcoholic and non-alcoholic beverages sales and service at bar outlets throughout the casino. Ensure consistent quality of products. Prepares and serves beverages with a sense of quality and a flare unparalleled in the local market to enhance the experience of the guest during their visit with Live! Casino.
ResponsibilitiesCore Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
Responsible for setting up barsResponsible for handling all cash transactions.Responsible for all opening and closing inventories of all stock.Responsible to take orders from guests and servers and serving the orders accurately and in a timely manner.Keep area in a clean and orderly manner.Monitor supply levels and assess stocking needs.Direct and observe bar back staffResponsible to have knowledge of guests limitations and company policy and procedure regarding limitations.Ensure guests receive a favorable gaming experience.Consistently maintain appearance standards, as established.Knowledge of alcoholic beverages, liquors, wines, beers and ales; portray an “ask me” image with knowledge.Knowledge of all bar equipment, Easy Bar System, ABC laws and regulations and gaming laws; knowledge of bar operationsKnowledge of sanitation and health department regulations for safe handling of alcohol.Other duties as assigned QualificationsJob Requirements (skills, knowledge, and abilities)
Ability to “upsell” and recommend products to guests.Ability to perform, addition, subtraction, multiplication and division.Ability to speak, read, write and understand basic instructions in English.Ability to make change from sales; reconcile and balance sales at the conclusion of the shift.Demonstrate ability to entertain bar guests within socially-appropriate standards.Able to effectively handle situations that may arise due to intoxication.Ability to communicate with all departments and other team members
Educational Requirement
Education: A high school diploma or GED equivalent is preferred. Completion of professional bartending training desired. Mixology training a plus.Experience: Minimum of six (6) months to one (1) year experience as a bartender in a high volume operation.Physical Requirements
Ability to stand and walk for the duration of shiftAbility to perform assigned job duties in an interruptive environment under frequent time pressuresAbility to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsAbility to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levelsAbility to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.Working Conditions
24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employeesExposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.Due to the casino environment, frequent exposure to “adult” language.