**Position Description & Requirements:** Operations Support Role • Position is located at the client site in Redford, Michigan • Individual will be member of small team supporting a 24x7 Operations Center • Excellent communication and Customer skills • Understanding of ITIL standards • Knowledge of Microsoft products • Ability to work as a team • Knowledge of IBM Mainframe Operations and monitoring tools • Knowledge of Window Server and Network Monitoring tools, (i.e. Whats up Gold) • Ability to lift 30 lbs of paper box and load high speed Client printer to print Engine Build books • Ability to learn quickly and handle Custom Applications tools monitoring • Run a manager incident management call, tracking the issue and engagement of support teams • IBM Batch monitoring, including CA 7/11 and CA Workload, a plus • Trusted resource for security password resets • Ability to review, understand and update work process procedures **Education:** High School Diploma. **Experience:** 5+ Years. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.