Dealership:L0396 Hyundai of New Port Richey

Hyundai of New Port Richey

SIGN ON BONUS Available for Experienced BDC Candidates!

About Us: At Hyundai of New Port Richey, we pride ourselves on providing exceptional customer service in a fast-paced, team-oriented environment. Our Service BDC team is the frontline of our dealership, often being the first point of contact for our customers. We strive for excellence in every interaction and are committed to ensuring our customers have a seamless and satisfying experience.

Key Responsibilities:

Inbound and Outbound Communication: Efficiently manage a high volume of inbound calls, text messages, and emails, providing accurate information and addressing customer inquiries with confidence. Handle outbound contacts as necessary.Appointment Setting: Schedule appointments for our service department, ensuring all customer needs and preferences are met.Customer Interaction: Serve as the first point of contact for most customers, delivering exceptional customer service and ensuring a positive experience.Multi-tasking: Use multiple computer software and websites simultaneously to assist customers and manage appointments.Team Collaboration: Work efficiently in a true team setting, communicating effectively with peers, supervisors, and management.Attention to Detail: Maintain strong attention to detail and a sense of urgency to assist customers promptly and follow through with tasks.Positive Attitude: Exhibit a positive attitude, reliability, and punctuality. Come to work prepared, on time, and ready for your scheduled shift.

Requirements:

Communication Skills: Excellent communication skills, both verbal and written, to interact effectively with customers and team members.Customer Service: Strong customer service orientation with a genuine desire to help and assist customers.Responsibility: Mature, responsible, and able to handle high-pressure situations with professionalism.Technical Proficiency: Comfortable using multiple computer software and websites simultaneously.Team Player: Ability to work well in a team-oriented environment, contributing to the overall success of the department.Learning Agility: Willingness to learn and retain detailed information about vehicle warranties and services.Attention to Detail: Keen attention to detail to provide accurate information and maintain records.

Why Join Us?

Be a part of a dynamic and supportive team environment.Opportunity to develop and enhance your customer service and communication skills.Work in a reputable dealership committed to providing exceptional customer service.

How to Apply: If you meet the above requirements and are excited about joining a dedicated team, please submit your resume and a brief cover letter explaining why you would be a great fit for this position.

We look forward to welcoming a new member to our dedicated team at Hyundai of New Port Richey!

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.