Dealership:L0418 Suburban Cadillac of Plymouth

Suburban Cadillac of Plymouth is now searching for a Service BDC Administrator/Call Center Specialist to add to our dynamic team of professionals!If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success!

Business at Suburban Cadillac of Plymouth is better than ever, and we need an additional Service BDC Representative/Call Center Specialist for our Service Department to help us keep up with increasing demand to fulfill our customers’ needs. In this vital role, you will communicate with our Service Customers to make sure that their vehicles are scheduled for maintenance. As a Business Development Representative for our Service Department, you will be an important point of contact and an integral part in ensuring customer satisfaction and retention.

What will you be doing?

Answering inbound phone calls, and tend to customer needsScheduling and setting appointments for ServiceReaching out to customers whose vehicles are due for serviceFollow up with via phone, email, and textGeneral administrative duties, as assignedMaintain outstanding phone etiquetteProvide a best-in-class customer experience

Who are we looking for?

Polished, professional, and customer-focusedAmbitious self-starterAbility to present information in a clear and professional mannerStrong time management skillsComputer proficiency

We offer industry-leading benefits:

Attractive compensation - Hourly rate along with appointment bonus.

Medical, Dental, Prescription and Vision PlansPaid Holidays & PTOCompany- Paid Short and Long-Term DisabilityCompany-Paid Life Insurance401(k) Retirement Plan with Employer MatchEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

Lithia & Driveway is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.