Arlington Toyota Service Department is seeking a Service Coordinator to join our winning team. SUMMARY Seeking a Call Center Agent with exceptional customer service skills and a positive, driven attitude. In this role, the agent will handle inbound and outbound calls, scheduling service appointments for our valued customers. Responsibilities Respond to inbound customer calls to schedule service appointments Proactively call customers to schedule upcoming service appointments Follow up with customers to remind them of their upcoming scheduled appointments Collaborates closely with the service advisors and department to coordinate customer appointments Engage with customers and callers in a courteous, helpful, and efficient manner Contribute to the customer satisfaction process Support the customer retention efforts of the organization   Qualifications The ideal candidate will possess excellent communication skills, an outgoing and positive demeanor, and a proven track record of punctuality with the ability to handle schedule flexibility. They must have a valid driver's license and a satisfactory Motor Vehicle Report, as well as reliable transportation. Additionally, the candidate must be able to clear a pre-employment background check and maintain a professional appearance. While bilingual skills are considered a plus, they are not a strict requirement for this position. WHAT WE OFFER: * Highest and largest volume dealer in the northeast Florida area * Nearly 4,000+ customer ROs/ month * Over 600 new and used cars sold each month * Lunches on Saturdays * Family-owned for the last 38 years * Mentorship program * Structured career progression paths * Flexible scheduling providing you with work/life balance * Excellent culture built over the last 38 years * Paid vacation, holidays and sick leave * Medical, Dental & Vision plans * 401(k) savings plan * Basic life insurance * Team and Family oriented work environment     Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Experienced, Experienced Sales, Call Center, BDC, Business Development, Coordinator, Account Specialist