Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position** **Summary:** The Manager of Beauty, Personal Care, & Cosmetics Operations and BU Support plays a critical part in creating the strategic direction for retail performance and operational execution. In this role you will be responsible for the development of new initiatives and process enhancements for our retail business model. This will require identifying opportunities to enhance workload efficiencies and lead pilot programs to identify new and innovative ways to increase profitability, drive top lines sales/margin, and enhance the colleague & customer experience. Your role will include monitoring operational performance and analyzing key performance indicators (KPIs) for beauty, personal care, and cosmetics. Based on the analysis, you'll develop strategies to improve store execution, sales and overall colleague engagement of programs and processes. You'll help develop materials to train and develop retail staff to have a deep understanding of beauty products, and how to provide excellent customer service. **Primary** **Job** **Duties** **&** **Responsibilities:** Project Management: • Responsible for developing and deploying new initiatives and process enhancements that drive executional performance to grow market share and revenue within the assigned merchandising categories. • Collects and analyzes data and feedback through partnerships with enterprise analytics and customer insights, while also developing and collecting operational insights to inform strategic decisions and refine processes and tools for optimal outcomes. • Delivers comprehensive leadership updates regarding new launches, major changes, and competitor changes through synthesizing complex information, crafting informative content, reports, and presentations that support and align with decision making based on enterprise analytics, operational measurements, and competitor insights. • Leads the creation of essential resources including job aids, training materials, communication plans, and knowledge articles. Collaborates with key partners such as Learning & Development, Retail Communications, Merchandising and business partners as necessary to ensure a seamless rollout and empower colleagues to drive revenue and execution. • Collects and analyzes data and feedback from assigned categories, utilizing insights to inform strategic decisions and refine processes for optimal outcomes. Collaborates with Category owners to strategize and execute the most effective deployment of new programs, aligning with the overall operational strategy and enhancing the FS experience. • Travels frequently to stores to listen to feedback directly from the colleague and consumer, when appropriate, to create simplicity and support the “You asked, we listened” colleague listening strategy. Stakeholder Influence and Change Management: • Drives change agility in self, team, and network. • Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners. • Leverages a results-oriented mindset, using metrics to monitor improvements. • Provides both constructive and appreciative feedback on ideas and key initiatives. • Look for ways to break through execution barriers rather than be impeded by them. • Develop and manage a standardized set of views that are used to internally monitor macro- level trends and key drivers of each. • Influences with and without authority to change mindsets of leaders, develop believers in the product and explain the benefits of the solution. • Crafts communications, in collaboration with the business communication team, to share highlights, updates and launch strategies with senior leaders, the field, and the stores. Strategic Planning: • Creates robust strategies under the guidance of the Senior Manager. • Assigns appropriate timelines and accountabilities for items, empowering the working team to drive action steps to completion. • Navigates ambiguity and change to achieve goals despite potential obstacles. • Leads and participates in meetings/calls with corporate partners and retail executives. • Champions innovation by bringing ideas to leadership as well as the broader Retail Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization. **Required** **Qualifications:** • 5+ years’ experience working in retail, or in similar model. • 5+ years’ experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives. • 5+ years leading project management experience from inception to end of project launch. • 5+ years’ experience managing merchandising programs in a fast-paced environment (retail launch experience a plus) • Track record of leading through ambiguity. • 5+ years’ experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes. • Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards. • Demonstrates a high level of emotional intelligence. • Proven track record of high performance. • Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Regular and reliable attendance. • Any additional tasks as directed by supervisor or manager Occasional travel, up to 25%, may be required based on the needs of the business. **Preferred** **Qualifications** **:** • 8+ years’ experience working in retail, or in similar model. • 8+ years leading project management experience from inception to end of project launch. • 8+ years’ experience managing merchandising programs in a fast-paced environment (retail launch experience a plus) • Track record of leading through ambiguity. • 8+ years’ experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes. • Advanced skills using analytics tools such as SQL for data analysis and reporting. Education Bachelor’s degree or equivalent relevant experience **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 02/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.