Work whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Behavioral Health Bed Manager is responsible for the placement of all behavioral health patient admission and transfer activity while monitoring capacity both currently and prospectively in all HHC facilities The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication reviewing technology that supports patient placement activities and swift clinical decision making The BH Bed Manager is the liaison between all points of entry ED direct admissions transfers from other facilities the Administrator on Call clinical leadership and physicians throughout the organization The position applies nursing knowledge derived from education and experience as the foundation for clinical triage and placement decisions and communications Reports to the Manager of Bed ManagementPosition ResponsibilitiesPatient ThroughputoBe point of contact to communicate with physicians and nurses throughout the organization to include the Hartford Central and East Regions regardingemergency elective and direct admissions and transfers and availability to support timely placementoEffectively manage all the behavioral health bed resources for Hartford HealthCare to support inpatient demandoTriage admissions needs of all patients to assure appropriate timely bed assignment through collaboration with physician leadership as indicated and clinical managementoIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with clinical management in the resolution of these issuesoDocuments and reports on timeliness of patient placement activities and issues of concern related to efficient throughputoProvides necessary education to the clinical workforce on the use of the electronic patient placement systemoEvaluates clinical need of patient transfer activity associated with bed management needsoIdentifies clinical priorities in relation to the bed assignment process in collaboration with the ED referring providers and the Transfer Center administrationoDevelop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed managementoEnsures that the desired clinical outcomes are achieved throuqh cost effective and efficient processesoAchieve seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageoWork alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placementflowoOversees clinical information systems that support bed placement to ensure accountability for operational effectivenessoEnsures successful and consistent execution of HHC and individual hospitals policies and proceduresoArticulates organizational vision and utilizes resources to ensure staff commitment to organization objectivesoProvides leadership and accomplishing objectives through innovationoProvides bed search when necessary and facilitate transfers for ED behavioral health patients preferably within network outside of network if necessary to avoid unreasonable delays to careOrganizational ObjectivesoImplements and monitors clinically and fiscally responsive organizational philosophies goals and objectives to address specific issues and support throughput effortsoEnsures that continuous performance improvement forms a basis for efficient patient throughputoEnsures that all clinical services work in synergy within the organization to support efficient delivery of careoCommunicates and ensures adherence to practices and procedures that are consistent with individual hospital and organizational policies and strategiesoProvides vision and leadership within the organization that builds upon a collaborative environment to support ongoing throughput efforts and improvementsFiscal ManagementoEvaluates all throughput and bed resource utilization for potential implementation of cost effective changesoReviews urgency of transfer activity to each individual hospital related to pending insurance authorization processesoIn conjunction with hospital leadership develops implements and monitors systems to ensure cost effective quality decisions are being madeoEnsure proper insurance authorizations obtained and recorded for behavioral health patients in the absence of the resource coordinatorClinical ResourceoEngages clinical management to assist with clinical consultation in relation to patient needs related to bed management processesoTriages clinical needs of patients related to bed availability to assure the appropriate resources are utilized to support bed management activitiesoCollaborates with clinical management in the identification of patient needs related to changes in clinical condition emergent transfers and trauma calls associated with bed management activitiesplacement effortsoEffectively maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant patient placement needsOrganizational LeadershipoCollaborates with clinical leadership and management to define reduce and eliminate barriers within the system which may negatively effect patientthroughputefficient delivery of careoParticipates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projectsoSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionoPromotes the organization to all customers by interpreting and communicating Hartford HealthCares mission and values acting as a loyal supportive and informed spokesperson for the organizationoActively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadershipoProvides valid timely and effective feedback to unitdepartment leadership as to the management performance related to patient throughputoCollaborates with senior leadership in regard to issues related to off shift activity and patient placementbed availabilityCustomer SatisfactionoEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patientsoEnsures the confidentiality of appropriate patient staff and management data is maintainedoModels customer service standards and demonstrates value for all people in the work environmentoEffectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customersoIn collaboration with management ensures that customer relations standards reflecting excellence consistent with organizational policy for internalexternal customers are appropriately metoIn conjunction with hospitalorganizational leadership establishes and manages a system to measure the effectiveness of issues that impact Patient throughoutResource ManagementoMaintains a strong working knowledge of all applicable computer systems that will affect and support bed placement and transfer activitiesoDemonstrates a strong ability to multitask by utilizing multiple computer systemsWork whereevery momentmattersEvery day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Behavioral Health Bed Manager is responsible for the placement of all behavioral health patient admission and transfer activity while monitoring capacity both currently and prospectively in all HHC facilities The position is responsible for facilitating continuous throughput of patients from all points of entry within the Hartford HealthCare system by utilizing effective verbal communication reviewing technology that supports patient placement activities and swift clinical decision making The BH Bed Manager is the liaison between all points of entry ED direct admissions transfers from other facilities the Administrator on Call clinical leadership and physicians throughout the organization The position applies nursing knowledge derived from education and experience as the foundation for clinical triage and placement decisions and communications Reports to the Manager of Bed ManagementPosition ResponsibilitiesPatient ThroughputoBe point of contact to communicate with physicians and nurses throughout the organization to include the Hartford Central and East Regions regardingemergency elective and direct admissions and transfers and availability to support timely placementoEffectively manage all the behavioral health bed resources for Hartford HealthCare to support inpatient demandoTriage admissions needs of all patients to assure appropriate timely bed assignment through collaboration with physician leadership as indicated and clinical managementoIncrease effective bed capacity by identifying barriers in bed assignment processes and collaborate with clinical management in the resolution of these issuesoDocuments and reports on timeliness of patient placement activities and issues of concern related to efficient throughputoProvides necessary education to the clinical workforce on the use of the electronic patient placement systemoEvaluates clinical need of patient transfer activity associated with bed management needsoIdentifies clinical priorities in relation to the bed assignment process in collaboration with the ED referring providers and the Transfer Center administrationoDevelop effective relationships with EVS and Transport staff to support efforts to enhance patient flow and bed managementoEnsures that the desired clinical outcomes are achieved throuqh cost effective and efficient processesoAchieve seamless delivery of services by appropriately involving colleagues physicians nurses and other staff to ensure commitment communication and cross functional linkageoWork alongside physicians and clinical leadership in the communication of clinical issues that arise related to patient placementflowoOversees clinical information systems that support bed placement to ensure accountability for operational effectivenessoEnsures successful and consistent execution of HHC and individual hospitals policies and proceduresoArticulates organizational vision and utilizes resources to ensure staff commitment to organization objectivesoProvides leadership and accomplishing objectives through innovationoProvides bed search when necessary and facilitate transfers for ED behavioral health patients preferably within network outside of network if necessary to avoid unreasonable delays to careOrganizational ObjectivesoImplements and monitors clinically and fiscally responsive organizational philosophies goals and objectives to address specific issues and support throughput effortsoEnsures that continuous performance improvement forms a basis for efficient patient throughputoEnsures that all clinical services work in synergy within the organization to support efficient delivery of careoCommunicates and ensures adherence to practices and procedures that are consistent with individual hospital and organizational policies and strategiesoProvides vision and leadership within the organization that builds upon a collaborative environment to support ongoing throughput efforts and improvementsFiscal ManagementoEvaluates all throughput and bed resource utilization for potential implementation of cost effective changesoReviews urgency of transfer activity to each individual hospital related to pending insurance authorization processesoIn conjunction with hospital leadership develops implements and monitors systems to ensure cost effective quality decisions are being madeoEnsure proper insurance authorizations obtained and recorded for behavioral health patients in the absence of the resource coordinatorClinical ResourceoEngages clinical management to assist with clinical consultation in relation to patient needs related to bed management processesoTriages clinical needs of patients related to bed availability to assure the appropriate resources are utilized to support bed management activitiesoCollaborates with clinical management in the identification of patient needs related to changes in clinical condition emergent transfers and trauma calls associated with bed management activitiesplacement effortsoEffectively maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant patient placement needsOrganizational LeadershipoCollaborates with clinical leadership and management to define reduce and eliminate barriers within the system which may negatively effect patientthroughputefficient delivery of careoParticipates in the identification and implementation of strategic efforts to support patient throughput by influencing unit management and championing projectsoSupports unitdepartment management in the facilitation of inter and intra unit problem resolutionoPromotes the organization to all customers by interpreting and communicating Hartford HealthCares mission and values acting as a loyal supportive and informed spokesperson for the organizationoActively participates in and contributes to meetings and organizational initiatives with hospital and organizational leadershipoProvides valid timely and effective feedback to unitdepartment leadership as to the management performance related to patient throughputoCollaborates with senior leadership in regard to issues related to off shift activity and patient placementbed availabilityCustomer SatisfactionoEnsures the smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patientsoEnsures the confidentiality of appropriate patient staff and management data is maintainedoModels customer service standards and demonstrates value for all people in the work environmentoEffectively models and upholds a customer service orientation with staff to meet the legitimate needs of all internal and external customersoIn collaboration with management ensures that customer relations standards reflecting excellence consistent with organizational policy for internalexternal customers are appropriately metoIn conjunction with hospitalorganizational leadership establishes and manages a system to measure the effectiveness of issues that impact Patient throughoutResource ManagementoMaintains a strong working knowledge of all applicable computer systems that will affect and support bed placement and transfer activitiesoDemonstrates a strong ability to multitask by utilizing multiple computer systemsEducationBaccalaureate Degree in Nursing OR Masters in LCSW is strongly recommended Current CT RN Nursing license required OR LCSWExperienceMinimum of years acute inpatient psychiatry with strong knowledge base in navigating medical comorbidities Experience navigating managed care insurance issues in behavioral health arena desiredExperience working in inpatient behavioral health care environment strongly preferredLicensure Certification RegistrationCurrent CT RN Nursing license OR Masters in Social WorkKnowledge Skills and Ability RequirementsmiddotDemonstrated ability to direct and triage in a highly fluid dynamic operational environmentmiddotDemonstrated ability to manage multiple priorities and assess and triage clinical critical patient needsmiddotExcellent prioritization and communication skillsmiddotDemonstrated excellence in critical thinking communications and conflict resolution skillsmiddotDemonstrated ability to implement support and effectively monitor change requiredmiddotAbility to collaborate with all layers of the managementadministrative teams within Hartford HealthCareWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationBaccalaureate Degree in Nursing OR Masters in LCSW is strongly recommended Current CT RN Nursing license required OR LCSWExperienceMinimum of years acute inpatient psychiatry with strong knowledge base in navigating medical comorbidities Experience navigating managed care insurance issues in behavioral health arena desiredExperience working in inpatient behavioral health care environment strongly preferredLicensure Certification RegistrationCurrent CT RN Nursing license OR Masters in Social WorkKnowledge Skills and Ability RequirementsmiddotDemonstrated ability to direct and triage in a highly fluid dynamic operational environmentmiddotDemonstrated ability to manage multiple priorities and assess and triage clinical critical patient needsmiddotExcellent prioritization and communication skillsmiddotDemonstrated excellence in critical thinking communications and conflict resolution skillsmiddotDemonstrated ability to implement support and effectively monitor change requiredmiddotAbility to collaborate with all layers of the managementadministrative teams within Hartford HealthCareWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment