We are hiring a full-time Behavioral Health Navigator to support UPMC Mercy!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC Mercy Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. 

The incumbent will work two 12-hour and two 8-hour shifts per week. Shifts will rotate and will include days, evenings, and nights. The incumbent will also work rotating weekends and holidays. 

Responsibilities:

Complete all required documentation and paperwork, including psychiatric evaluations, commitment paperwork, and insurance authorizations. Utilize DSMV for provisional diagnoses and review inpatient commitments for accuracy and compliance with mental health laws. Participate in interdisciplinary activities, maintain competency requirements, and use up-to-date technology for patient care assessment and referral planning. Handle a high volume of calls, efficiently meeting caller needs, and follow outpatient scheduling and referral documentation guidelines. Respond quickly to appointment or inpatient admission requests, review and summarize patient information for behavioral health unit admissions, and triage patients appropriately. Present cases verbally to physicians and others, demonstrating triage and assessment skills for medical necessity or appropriate outpatient clinic. Provide accurate, timely information to coworkers, physicians, and outside agencies in a professional and courteous manner. Access social systems to provide resource-specific information and facilitate patient/family referrals.