At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

This position is full time Monday-Friday - 8:00 AM – 4:30 PM in Winter Haven.

1 year of office-related experience is required.

Behavioral Health Office Representative Responsibilities:

Greets, registers and checks in patientsObtains and updates patient informationSchedules patient appointments and assists with patient inquiries; may arrange for additional servicesCollects and posts payments, and assists with patient billing questionsEnsures completion of all encounter documentation prior to check outAccepts transfers from other facilities according to established guidelines.Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.Obtains complete and accurate patient registration information according to department standards.Reviews and confirms all registration information is accurate at each appointment and makes any required updates.Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day.Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.

Requirements:

High School or Equivalent1 year – Office RelatedCustomer service, interpersonal, critical thinkingWritten and verbal communicationWorks independently and with a teamOrganization, administrative and clerical skills

 

BayCare offers a competitive total reward package including:

Benefits (Health, Dental, Vision)Paid time offTuition reimbursement401K reimbursementYearly performance appraisals and team award bonusCommunity discounts and more

AND the chance to be part of an amazing team and a great place to work!

Equal Opportunity Employer Veterans/Disabled