Department: SRMC BH Mobile Crisis 988 - SRMC

FTE: 1.00
Full Time
Shift: Days

Position Summary:
The Behavioral Health Responder (BHR) 3 works with an interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. The BHR 3 provides both initial and ongoing assessment and care of clients in crisis in the community, and collaborates with other team members to ensure optimal, recovery-oriented care to both mental health and substance using individuals through a variety of treatment services, including but not limited to crisis assessment and management, as well as daily clinical consultation with staff and clients. Serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking to resources for those in need. The BHR 3 will be available to all Sandoval Regional Medical Center (SRMC) services and will also partner with first-responders to address community needs. This position is fast paced and mobile, functioning from all settings with the UNM SRMC system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed responsibilities:
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs
* PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* EVALUATION - Provides comprehensive emergency client evaluations whenever necessary, on the hospital campus and in the community
* INTERVENTION - Provides de-escalation, brief interventions, crisis stabilization and case management to community members; Provides in-person interventions, telehealth, phone triage, and support to clients in need of crisis and case management services
* TEAM - Works as a team providing mobile Crisis Now response to dispatches coming from 988 and co-response dispatches with local law enforcement coming from 911 as needed to assist in the evaluation and management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested
* MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and team communication
* INTERVENTION - Provides in-person interventions, telehealth, phone triage, and support to clients in need of behavioral health intervention and follow up
* DEVELOPMENT - Develops and maintains recovery- oriented therapeutic relationships with individuals in crisis through ongoing assessment and stabilization efforts
* COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning
* REFERRAL - Makes referral arrangements with emergency personnel or resources to provide next step care for clients and families
* ASSESSMENT - Assesses client’s behavioral health and substance use status and provides evidence-based intervention strategies
* SUPPORT - Provides suicide and risk assessment and abatement, intervention to include Certificate for Evaluation as needed as part of the interdisciplinary team
* COLLABORATE - Collaborates with all members of the multi-disciplinary team to coordinate care
* DOCUMENT - Documents all patient contacts, client compliance, coordination of care, and other information in the electronic health record system
* OUTREACH - Provides community outreach and education
* ACCOMMODATE - Provides flexibility and accommodation as needed
* ASSESSMENT - Ability to provide rapid clinical psychosocial assessments and treatment/management
* COMPETENCY - Demonstrates cultural sensitivity and competency in age specific behaviors
* RESOURCE - Serves as an information resource to clinical team
* COLLABORATE - Collaborates with peers/staff to develop client treatment strategies and formulate diagnoses
* PARTICIPATION - Participates in job-related training sessions and seminars
* TRANSPORT - Transports and/or arranges for client transportation as needed
* BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services
* COMPLIANCE - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to
* HIPPA - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures

Education:
Essential:
* Master's Degree
Education specialization:
Essential:
* Related Discipline

Experience:
Essential:
3 years directly related experience

Nonessential:

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* LCSW or LPCC or Marriage and Family Therapist

Physical Conditions:
Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Working conditions:
Essential:
* May be credentialed by UNMH Credentialing Committee
* May be required to travel to various work sites
* Sig Haz: Physical risk/injuries due to combative patients
* Sig Hazard: Chemicals, Bio Hazardous Materials req PPE