Job Description: Job Title: Behavioral Health Technician Location: St. Louis, MO Department: SUD Services Employment Type: Full-time Shift: Day-Shift Job Summary: We are seeking a compassionate and dedicated individual to join our team as a Behavioral Health Technician in our St. Louis County Residential Treatment Programs. In this crucial role, you will provide support and assistance to clients/patients with substance use and mental health disorders, ensuring their safety, well-being, and progress throughout their treatment journey. As a Behavioral Health Technician, you will work closely with the treatment team, adhering to program expectations and policies. You will participate actively in identifying client strengths, needs, abilities, and preferences, while documenting exceptional behaviors and areas of concern. Your responsibilities will include assisting in the admission and orientation process, coordinating incoming calls, and responding to crisis situations as needed. St. Louis, MO, is a vibrant city with a rich cultural heritage, offering a welcoming environment for both personal and professional growth. The Behavioral Health Technician position offers… All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Paid Time Off - 29 days per year including vacation & holiday pay Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement Mileage Reimbursement - Company paid for work functions requiring travel NHSC Approved - Eligible site for tax-free student loan assistance Top-notch Training - Initial, ongoing, comprehensive, and supportive Career Mobility - Advancement opportunities and promoting from within Welcoming, Warm, Supportive - A work culture and environment that promotes your well-being, values you as a human being, and encourages your health and happiness Key Responsibilities: Admit, supervise, monitor, transfer, and discharge clients/patients Ensure monitoring of vital signs, signs and symptoms of withdrawal, and escalate for medical intervention when critical symptoms present Obtain and record vital signs and relevant medical symptoms per policy or as indicated by medical personnel Oversee medication administration per policy and procedure, and as permitted by appropriate training certifications/permissions Adhere to all medication policies, working with nursing staff to ensure compliance Maintain accurate records of client medications and document self-administration or staff administration Monitor client self-administration of over-the-counter (OTC) medications, inventory, and storage Document client's reported blood glucose levels and maintain agency-approved equipment Report medication errors and discrepancies per agency policy Follow Medication Storage and Destruction Policy & Procedure Screen and monitor clients for signs and symptoms of withdrawal to ensure safety and recovery needs are met Facilitate client supervision checks per policy, procedure, or safety/precautions plan Encourage clients to adhere to program expectations and rules, communicating concerns to the treatment team Participate actively in the treatment team, identifying client strengths, needs, abilities, and preferences Document exceptional behaviors, areas of concern, client interactions, and progress Assist in the admission and orientation process, including obtaining vital signs and safety searches Facilitate urine collection, testing, lab send-offs, and document in the client record Operate telephone system, record messages accurately, place calls as necessary, and respond to crisis calls Assist, educate, and redirect clients in performing daily activities Monitor client activities and document relevant activities and progress Ensure all clients are accounted for and present in scheduled activities Foster adaptive behavior in clients by encouraging positive social interaction and role-modeling a solution-focused approach Ensure precaution protocols are adhered to and appropriately documented Assist in monitoring general health conditions of clients, facilitating communication with the supervisor or treatment team Prepare and facilitate group rehabilitative support, education, recovery skills, or recreation groups as scheduled and assigned Provide client transportation as needed to and from appointments Maintain behavior consistent with the Organization Code of Conduct and program philosophy Complete all mandatory trainings within the required time frame and State Regulatory/CARF Standards For Residential Care Facility (RCF): Assist clients with personal care (e.g., grooming, bathing, dressing) when needed Become credentialed as a Level 1 Med Aid (LIMA) and be Insulin Certified within the first ninety (90) days in position For Illinois Only: Serve in on-call for shift coverage Knowledge, Skills, and Abilities: + Knowledge of confidentiality laws governing substance use and mental health disorder treatment + Capable of communicating ideas clearly and effectively, both verbally and in writing, to produce clear and concise reports + Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals + Ability to perform basic mathematical operations + Ability to write routine reports and correspondence + Ability to speak effectively with clients, employees, family members, and community contacts + Ability to apply common-sense understanding to carry out written, oral, or diagrammatic instructions + Basic keyboarding skills and ability to navigate and enter notes within electronic medical records + Ability to deal with problems involving several concrete variables within standardized situations + Ability to establish rapport with client population while maintaining appropriate boundaries Education and/or Experience Qualifications: + High School education OR equivalent and two (2) years of responsible employment + Experience in Human Services or related field preferred OR + Exceptions to the qualifications may be made by the appropriate Executive Team member St. Louis County Programs: + Bachelor's Degree OR + MAADC I or II Required License/Certification: + Valid Driver's license in state of residency with an acceptable driving record + Must be at least twenty-one (21) years of age to operate a company-owned vehicle + Must be at least twenty-three (23) years of age to operate a company-owned fifteen (15) passenger van + First Aid certification within three (3) months of beginning employment and upon renewal date + CPR certification within three (3) months of beginning employment and upon renewal date For Adolescent program only: + Within six (6) months of employment, receive training on adolescent behavior, family dynamics, communication skills, incest, sexual abuse, physical and emotional abuse, stress management, and the effect of peer pressure We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Preferred Family Healthcare is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot + 200 locations + 4 states + 19 subsidiaries and/or affiliates + 5k+ employees