Starting Rate : $12.00

JOB SUMMARY

Responsible for providing prompt, friendly, and courteous service to our guests.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Greet, direct and assist all guests  Inform guest of approximate time frame for bell service Offer each guest a room orientation, luggage placement (rack/closet) and ice service Offer concierge services and promote laundry, health spa, and other services Ask guest how their stay was Offer transportation assistance Frequent writing of luggage tickets Deliver, retrieve, and store luggage for our guests Load and unload luggage from vehicles Keep accurate records and record numbers neatly while delivering and retrieving luggage for bus groups                                                                                                                  Answer a high volume of phone calls in a polite and professional manner                 Direct contact with guests requiring patience and good communication                   Drive V.I.P. guests in our limousines and other company vehicles                 Deliver and retrieve boxes, packages and envelopes to and from our business center for our guests Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to maintain confidentiality of sensitive information Ability to understand and comply with all Company and departmental rules and regulations, policies, and procedures Skill in establishing and maintaining effective working relationships with co-workers  Ability to read, write, and communicate verbally in English  5 years of safe driving experience in vehicle High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Ability to stand for long periods of time Normal sense of smell, touch, sound and vision range  Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs. Occasional bending and reaching from floor to 6 ft., crouching, lifting/carrying of 25-50 lbs., copying and writing of numbers Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols, and currency Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.