Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook.
Job DescriptionSummary
The Bell Person assists arriving and departing guests with their luggage. Provide information and services to guests and patrons.
Job Posting Deadline
Applications for this position will be accepted until September 15, 2024.
Essential Job Functions
• Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
• Give summary of hotel information to guest
• Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in
• Handle luggage for tour or group check-ins in accordance with established procedures
• Follow baggage tagging procedures and ski storage procedures
• Transport in-house guest skis to Ski Concierge and at end of the day
• Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages
• Assist with valet parking, door and driving functions as needed
• Know about all daily functions, locations, and times for appropriate guest direction
• Perform tasks as required by the Concierge on duty to provide maximum guest service
• Describe all hotel services and hours of operation; provide safety information and other information as needed
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile
• Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom
• Polish the brass bell carts daily
• Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager
• Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees
• Make manager aware of guest’s comments or complaints
• Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide
• Report to work on time
• Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company
• Be familiar with hotel fire and safety procedures
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
• High school diploma or equivalent
• Current Driver’s License with no violations
• Previous hotel experience helpful
• Able to handle a variety of different tasks at the same time
• Command of the English language
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Guest Services Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
• Ability to be on your feet, kneel and bend for extended periods of time
• Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
• Health, Dental, and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.