Basic Function:  To assist guests and resort staff, efficiently, courteously and professionally, maintaining a high standard of service and hospitality

Work Performed:

Greet guests as they arrive at the greeter/bell standTransport resort guests’ to and from the airport and other locations whenever necessaryEscort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractionsEnsure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergencyAssist departing guests’ with luggageProvide rides to guests around the property as requested Open the lobby door and be available for any guest requests and questionsMake all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.) Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department correction is necessaryKeep lobby fireplaces lit, when appropriatePick up and deliver guests’ laundry and ensure that the charges are posted to the guests’ accountSecure laundry bags with proper tickets and ensure daily pickup/deliveryRun any errands as requested by management Ensure Audi fleet and golf carts are kept clean, in good repair and inspected dailyAssist with snow removal whenever necessaryAssist at the front gate when necessary to assist Safety & Security departmentAssist Mii amo spa attendants with guest rides when necessary as backup support Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MODAssist other departments as necessaryOther duties as assigned

Supervision Exercised:  None

Supervision Received:  Bell Captain and Guest Service Manager

Minimum Requirements:

High school graduate and at least 21 years old.  Must have strong communication and outstanding guest relations skills.  Must be very friendly and smile.  Attention to detail and able to multi-task many priorities.  Self motivated, ability to work with little supervision and organized.   Must be dependable.  Must have a clean driving record and current CPR certification or obtain certification within 30 days of hire.  Safety sensitive position. 

Physical Requirements:

Lifting & carrying up to 50-75 lbs

98% walking, standing and bending

2% Sitting

 

Hearing & manual dexterity

Distance vision 1-3 feet

Ability to work in all types of weather conditions

Ability to drive a golf cart