DescriptionWhy Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Role

Parks and retrieves guest vehicles and transports luggage. Runners have a profound impact on service as they are often the first and last point of contact guests have with the property.

Responsibilities

Enhances the guest experience by providing exceptional service.

Answers incoming phone calls, routing as necessary.

Greets and interacts with guests on the front drive and in lobbies.

Disseminates information to guests as requested.

Parks and retrieves cars as per established guidelines.

Inspects cars for pre-existing damage and documenting ticket accordingly.

Unloads cars and transports guest luggage as per established guidelines.

Assists in moving luggage and belongings from one guestroom to another (room changes).

Delivers keys, messages, amenities etc. to guestrooms as requested.

Stores luggage for guests as requested.

Transports guest luggage and belongings from guestroom and load vehicle (checkout).

Assists in answering incoming phone calls.

Documents all “runs”.

Arranges for transportation for guests as requested (taxis, limos, etc.).

Monitors Bell and front drive area for cleanliness.

Resolves guest issues.

Adheres to department and property policies and procedures.

Transports guests by Company vehicle as necessary.

Adheres to established Guest Service initiative set by the Company.

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Maintains knowledge of property information & memorabilia.

Qualifications

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED.

Valid U.S. driver’s license; good driving record.

At least 21 years of age.

Ability to operate automatic and standard shift vehicles.

Physical dexterity to run and retrieve vehicles.

Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.

High energy level.

Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.

Must project a professional and positive image.

Ability to handle and carry out instructions.

Must be able to maintain composure under stress in a fast-paced work environment.

Must be able to stand for long periods of time.

Ability to work a flexible schedule.

Excellent interpersonal skills.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Basic reading skills.

Ability to understand and promulgate written memos, instructions, regulations.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction and Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold C

Walking C Extreme Heat C

Sitting R Temperature Changes C

Lifting O Wet C

Carrying O Humid C

Pushing O Noise C

Pulling O Vibration R

Climbing R Hazards C

Balancing C Atmospheric Conditions C

Stooping R Cigarette Smoke C

Kneeling O

Crouching O

Crawling R

Reaching O

Handling O

Grasping O

Feeling O

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work

_____ Very heavy work

What’s In It For You Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

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