Location The Omni Homestead Resort & Spa Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Job Description To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative. Responsibilities + Use friendly and appropriate expressions when engaging guests + Be fully acquainted with the different points of interest + Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms + Ensure that the public areas, bell closet are maintained, clean and tidy + Follow-up with guest complaints to ensure that any problems are resolved + Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area + Utilize bell carts effectively and with caution + Ensure the floor is covered 100% of the time, including the Front Desk + Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed + Assist, retrieve and load luggage for guests + Notify the Front Desk and Guest Services of VIP arrivals whenever possible + Engage in conversation with as many guests as possible + Attend all designated staff meetings and training sessions + Complete all tasks assigned by manager + Aid guests in locating other areas of the hotel (walk them to destination if possible) + Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets + Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications + Must be at least 18 yrs of age + Must have a valid driver's license and clean driving record + Lift, carry, and place objects weighing up to 50 lbs. without assistance + Move, push, and pull objects weighing up to 100 lbs. without assistance + Stand and/or walk for an extended period or for an entire work shift. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-VA-Hot Springs Posted Date2 months ago(11/26/2024 10:45 AM) Requisition ID 2024-116726 # of Openings 2 Category (Portal Searching) Guest Services