**DUTIES AND RESPONSIBILITIES** **FINANCIAL RETURNS** + Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. **PEOPLE** + Promote teamwork and quality service through daily communications and coordination with other departments. **GUEST EXPERIENCE** + Respond appropriately to guest complaints. Inform the supervisor of major problems, complaints, disturbances, or dissatisfied guests. + Promptly and safely transport luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request. **RESPONSIBLE BUSINESS** + May regularly inspect and clear hotel entrances and surrounding areas of litter and debris. + Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guests and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. **QUALIFICATIONS AND REQUIREMENTS** High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred. This job requires the ability to perform the following: + Carrying, pushing, or lifting items weighing up to 100 pounds + Moving about the public areas + Handling objects such as luggage + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with clients, guests, and employees. + Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. + May be required to work nights, weekends, and/or holidays. **The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.** Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.