If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you'll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

Warmly greet guests and stay calm and attentive during busy periods or emergencies. Assist with luggage, retrieving and transporting items to guest rooms via bell cart. Match luggage tags, issue claim tickets, and manage luggage storage as needed. Direct guests to hotel areas and provide helpful guidance. Listen to guest inquiries, offer accurate information, and assist as needed. Perform other tasks as assigned.

What do you bring to the role?

High School Diploma/GED preferred.  6+ months previous work experience in a guest service position required, preferably within the hospitality industry.  Overall knowledge of proper guest service, standards and code of conduct. Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue. Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure. Physical stamina to complete repetitive manual labor tasks.

What’s in it for you?

A free, well-balanced meal every shift Discounted gym membership  Room discounts at Marcus Hotels & Resorts  Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another  Early wage access Paid time off Flexible scheduling Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.

Additional Information