Duties and Responsibilities GUEST EXPERIENCE + Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request. + Respond to all guest requests with luggage while boarding and off loading the vehicle. + Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. RESPONSIBLE BUSINESS + May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. + Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. FINANCIAL RETURNS + Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities. PEOPLE + Promote team work and quality service through daily communications and coordination with other departments. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus some guest service experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Carrying, pushing, or lifting items weighing up to 100 pounds + Moving about the public areas + Handling objects, products and computer equipment + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. + Reading and writing abilities are utilized often. + Basic math skills are used frequently. + May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $17.25. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.