Manager, Benefits Administration

Job Summary

The Manager, Benefits Administration oversees and optimizes the administration of outsourced employee benefit programs including health and wellbeing, financial security, and other voluntary benefit programs. The Benefits Administration Manager is accountable for ensuring seamless collaboration with internal stakeholders and vendors to deliver world-class benefits service delivery and experiences. This role is instrumental in managing vendor relationships, conducting ongoing audits to proactively identify and resolve complex issues, acting as an escalated point of contact for key stakeholders and complex escalations, and maintaining data integrity across systems.

Responsibilities

Benefits Issue Escalation Resolution

Identify, analyze, and resolve complex issues related to benefit systems, data integration, and process flowsLead internal partners (e.g. Benefits COE, HR systems, Payroll, and People Partners) and external vendors to troubleshoot errors and drive resolution in a timely mannerProactively identify and address root causes of recurring issues and implement process improvements.Act as a subject matter expert in benefit-related escalations and compliance issues

Compliance Management

Stay updated on federal and state regulations (e.g. ERISA, ACA) regarding employee benefits to ensure complianceMonitor plan administration to proactively identify and address any potential compliance issuesConduct regular audits of benefit plans to maintain accuracy and adherence to regulationsEnsure required compliance reports and activities are executed in accordance with applicable regulations

Reporting and Analysis

Track benefit plan utilization and costs to identify areas for optimizationAnalyze trends in employee benefit usage and make recommendations to management based on dataPrepare analytical insights and reports on benefit plan performance and cost projections for stakeholders to support decision making and strategic planningMonitor and audit system data to proactively identify and correct discrepancies

Project Management and Implementation

Responsible for execution of ongoing business as usual projects (e.g. Benefits Annual Enrollment) and specialized, ad-hoc projects as neededIdentify and execute projects to optimize benefits administrationAct as a benefits subject matter expert to support non-benefit related project needs

Qualifications

Bachelor’s degree in Human Resources Administration, Business Administration, or related fieldMinimum 10 years of experience in benefits management / benefits administrationProven expertise and experience in multiple disciplines of benefits including health, wellness, retirement, and insuranceDemonstrated critical and analytical thinking and problem-solving skills to address complex issuesAbility to collaborate across organizational boundaries with diverse sets of stakeholdersSuperb interpersonal communication skills and ability to build trust and credibility with stakeholders throughout all levels of the organizationProficiency in HR systems including, but not limited to Workday and understanding of data flows and integrationsCustomer-centric mindsetExperience with case management technologies used to support the customer- experience

Preferred Qualifications

Master’s of Human Resources or Business AdministrationBenefits Administration-related certifications (e.g. Certified Employee Benefit Specialist certification, Certified Benefits Professional, Group Benefits Associate certification)

Leadership

Embodies the following values: serve, perform, influence, respect, innovate, team.Effectively communicates by motivating and inspiring others through clear and proactive communication.Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

Must be able to work in a corporate office environment.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.