JOB SUMMARY:

Assists in the administration of the Company’s various employee benefits programs, ensuring quality customer service, accurate and timely reporting, record keeping, and payment of premiums. Records employee enrollments in benefits and group insurance programs. Carries out individual and team projects in support of processes.

ESSENTIAL FUNCTIONS:

The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives. Assists with handling inquiries from field offices regarding benefits procedures; assists in resolving issues related to enrollments, eligibility, premiums, and related matters Assists with benefit programs such as medical, dental, vision, COBRA, short term disability, long term disability, life/AD&D, flexible spending accounts, wellness program, 401(k), etc.  Answers and interprets questions regarding the aforementioned benefit programs  Analyzes billing statements received from assigned insurance vendors to ensure accuracy of rates and covered individuals; validates enrollment data and premium deduction reports Helps ensure programs are carried out in accordance with company's policies and procedures, including compliance with HIPAA Enters and validates enrollment data and other information in the Company’s HRIS; runs system queries; maintains data and physical records and files Assists with open enrollment process                                                                                                                                                                                                              Knowledgeable on basic concepts of the Affordable Care Act (ACA) Maintains benefit and employee data in the payroll/human resources systems or other databases to include employee benefit plan eligibility, enrollment, and COBRA compliance notifications Conducts benefit audits for all plans to ensure data integrity aligns with payroll Assists in special projects as assigned.  Performs related duties of a similar nature and scope, as assigned.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience: High School Diploma or G.E.D. and 2 years of benefits experience, or an equivalent combination of education and experience, sufficient to perform the essential functions of the job, as determined by the company.

Competencies (as demonstrated through experience, training, and/or testing):

Knowledge of standard office procedures and practices. Knowledge of benefits administration practices, process and techniques preferred Working knowledge of HRIS systems preferred Strong written and verbal communication skills along with Excel  Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form Demonstrated proficiency in office productivity software including word processing, spreadsheet, presentation, and database applications Planning, organizational, project coordination and time management skills Ability to communicate clearly and concisely, including oral and written communication Ability to carry out multiple assignments concurrently Ability to interact effectively at all levels and across diverse cultures Ability to maintain professional composure when dealing with emotional or confrontational circumstances Ability to be an effective team member and handle project assignments responsibly Ability to adapt to changes in the external environment and organization Courteous telephone manner Strong customer service and results orientation

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively essential functions. In addition to other demands, the demands of the job include:

Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. Must undergo and meet company standards for controlled substance testing and behavioral selection survey. Required ability to handle multiple tasks concurrently. Frequent computer usage. Handling and being exposed to sensitive and confidential information. Regular talking and hearing including frequent telephone usage. Frequent sitting. Occasional walking, reaching with hands and arms, and stooping in filing or copying. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds in maintaining files, processing enrollment forms, and copying. Close vision, distance vision, and ability to adjust focus.

 

 

EOE/M/F/Vet/Disabilities