We are seeking a meticulous and highly organized Benefits Associate to join our team. This position will play a key role in supporting the administration of employee benefits and time-off plans, ensuring accuracy, compliance with regulations, and timely communication. The ideal candidate will be detail-oriented, and demonstrate the ability to effectively manage multiple tasks at the same time.

Key Responsibilities:

PTO & Sick Time Management: Maintain Workday configuration and accuracy of all time-off plans (PTO, sick leave, floating holidays, etc.). Track and audit time-off requests to ensure compliance with company policies. Benefit Administration: Ability to answer basic benefit questions, research escalated issues and provide a resolution.  Zendesk & Alight Ticket Management: Handle and resolve benefits and PTO related inquiries via Zendesk tickets. Work with our vendors on benefit-related issues and internally on PTO corrections. PTO & Benefits Reporting: Generate and maintain PTO reports, including audits and retroactive corrections. Ensure data accuracy and track trends. Benefit Enrollment Support: Assist with open enrollment, send reminder notifications, File Research & Corrections: Investigate and correct any discrepancies in benefit files. Ensure accurate records are maintained for all employee benefit-related information. Inbox Management: Maintain the benefits inbox, responding to HR questions and ensuring timely resolution of requests. PTO Law Compliance: Stay updated on new PTO laws and ensure compliance across all company policies. Recommend adjustments as needed. Job Aids & Training Materials: Create and update job aids, video training materials, SOPs and other resources to support employees' understanding of benefits and PTO procedures. Payroll Audits: Assist in payroll audits to ensure the accuracy of time-off and benefit records. General Administrative Support: Provide administrative support to HR and the benefits team

Required Skills and Qualifications:

Excel Expertise: Strong proficiency in Excel, including advanced functions, data analysis, and reporting. Attention to Detail: Excellent organizational and problem-solving skills with a high level of accuracy. Customer Service: Ability to manage Zendesk tickets and effectively respond to employee inquiries regarding benefits and time-off. Tech-Savvy: Proficient in Microsoft (Excel, Word, etc.) and Google Suite (Docs, Sheets, Slides) and ability to create presentations and reports. Communication: Strong written and verbal communication skills to create clear job aids, video training materials, and to interact with employees. Experience: Previous experience with benefits administration, time-off management, or HR systems preferred. Adaptability: Ability to manage multiple projects simultaneously and stay organized in a fast-paced environment. Compliance Knowledge: Familiarity with PTO laws and benefits regulations is a plus.

Preferred Qualifications:

Previous experience with benefits administration, time-off management, or HR systems preferred. Experience with Workday HRIS Experience with Zendesk or other customer service platforms. Experience using Alight for benefits management. Ability to work collaboratively in a team and support colleagues during peak periods, such as open enrollment.

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

New York Pay Range$67,500—$90,000 USD