JOB TITLE: Client Services Manager

JOB TYPE: FLSA Exempt

REPORTS TO: VP of Client Services

SUMMARY: The Benefits Client Services Manager is a vital part of the management team of Marsh & McLennan Agency-Southwest.  This position is primarily responsible for managing the service team of a dynamic and growing agency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Day-to-day management of service teamAccomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching & counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.Helps write and deliver performance reviews and helps handle disciplinary issues with teamConducts monthly service team meetingsPlans, develops and implements strategy for staff training and developmentPartners closely with Executive Team Lead and Head of Office on team management strategies

REQUIREMENTS:

Self-directed with strong organizational, decision-making, and time management skillsAdept at leading and influencing employees by motivating, developing and directing teams and individualsStrong presentation and communication skillsAbility to professionally interact with all staff and management members, carrier representatives, vendors, and prospects/clientsCollege degree preferred or equivalent experienceMinimum of five years’ benefits experienceProven leadership/people management experience

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers. 

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