The Benefit Coordinator works directly with new clients to transition benefits from their previous Human Capital Management solution to Paycom. This position manages the benefit implementation process for the client from initial client introduction to handoff for product training, guaranteeing the client quality assurance, benefit plan understanding and confidence, and accurate implementation.

RESPONSIBILITIES

Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system. Interpret plan documents and complete system set up based on plan documents and best practice. Coordinate the Open Enrollment process for enrollment service clients by creating an experience for the employee that is seamless and drives system usage. Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation. Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet timelines and resolve issues. Meet implementation deadlines by assessing clients’ payroll schedule to determine benefit processing submission deadlines. Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and that all project plan deadlines are met. Establish and maintain a cordial and effective working relationship with assigned clients. Schedules and attends virtual meetings with clients as necessary to gather benefit plan information and provide periodic updates on project status and deadlines. Validate and confirm plan build accuracy with client to ensure long-term employee engagement with the benefits module. Coordinates with the client and/or broker to collect required documentation for setup, including plan documents and membership census information. Gather appropriate documentation to initiate file feed process to client’s carriers, if applicable. Manage and build relationships with long-term clients via phone and email. Uses persuasion and influence to drive outcomes through a high volume of client communication including inbound and outbound calls, emails, and service ticketsWorks under direct supervision.