Job Description: Benefits Coordinator 

Position Title: Benefits Coordinator 
Department: Human Resources 
Reports To: Associate HR Director 
Employment Type: Full-Time 

 

Position Summary 

The Benefits Coordinator is responsible for managing and administering employee benefits programs to ensure compliance, efficiency, and satisfaction. This role includes collaborating with employees, vendors, and internal teams to deliver a seamless benefits experience. The ideal candidate will have excellent organizational and communication skills and a solid understanding of benefits regulations and industry best practices. 

 

Key Responsibilities 

Benefits Administration 

Comprehensive understanding of various employee benefits such as health insurance, retirement plans, leave policies, and wellness programs. 

Manage the day-to-day operations of employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans, and wellness initiatives. 

Expertise in managing enrollment periods. 

Ensure accurate enrollment, maintenance, and termination of benefits in systems and with vendors. 

Knowledge of payroll integration with benefit plans and experience with HRIS systems. 

Ability to analyze benefit data, usage trends, and cost implications to optimize offerings. 

Compliance and Reporting 

Ensure compliance with federal, state, and local laws, including ACA, COBRA, and HIPAA. 

Prepare and submit reports related to benefits participation, costs, and compliance. 

Maintain accurate and confidential employee benefits records. 

Communication and Education 

Serve as the primary point of contact for employees regarding benefits-related inquiries and issues. 

Strong written and verbal communication skills for explaining benefits to employees and liaising with vendors. 

Develop and deliver communication materials to educate employees on available benefits, changes, and enrollment processes. 

Conduct benefits orientations for new hires and assist with annual open enrollment processes. 

Foster positive relationships by providing exceptional service and resolving issues promptly. 

Skilled in resolving issues related to claims, enrollment, or coverage with minimal disruption. 

Vendor and Cost Management 

Coordinate with benefits providers and brokers to address employee concerns and ensure services meet organizational needs. 

Analyze benefits usage and costs to identify opportunities for savings or enhancements. 

Awareness of current trends and benchmarks in employee benefits to ensure competitive offerings. 

Wellness Programs 

Collaborate with internal teams and external vendors to design and implement employee wellness initiatives. 

Monitor program effectiveness and recommend improvements. 

 

Qualifications 

Education and Experience 

High School degree.  

2+ years of experience in benefits administration or a related HR role. 

Skills and Competencies 

Strong knowledge of employee benefits plans, regulations, and best practices. 

Proficiency in HRIS and benefits management systems. 

Ability to understand employee concerns and provide supportive solutions. 

Excellent communication, interpersonal, and problem-solving skills. 

Ability to manage multiple tasks and deadlines in a fast-paced environment. 

High level of attention to detail and confidentiality. 

Certifications (Preferred) 

Certified Employee Benefits Specialist (CEBS) or similar HR certifications (e.g., SHRM-CP, PHR).