The Benefits EDI Coordinator will be responsible for establishing file feeds for Paycom benefits clients. File feeds are the connection from the insurance carrier to the client employees’ information. Additionally, the coordinator serves as support to the customer for questions during the setup of file feeds.

RESPONSIBILITIES

Build file feeds related to new implementations or carrier changes Continually test file feeds to ensure accuracy and functionality Serve as the primary contact for clients, carriers and internal parties to collect all data required to fully and accurately implement file feeds Assist with Open Enrollment process for all existing clients Serve as primary research and troubleshooting source for technical issues related to implementation Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues Communicate and collaborate effectively with internal and external stakeholders to provide the highest level of customer service Hold internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization Use persuasion and influence to drive outcomes through a high volume of client communication, including inbound and outbound calls, emails and service tickets Assist with special projects as needed Refer more complex issues to higher levels Work under direct supervision