Job purpose

The purpose of the Benefits Specialist is to ensure accuracy of HUB online enrollment platform. This position works as an integral part of the Experience Team and is responsible for data entry, corrections and technology support. They will also function as a primary support to the Account Executive.

Duties and responsibilities

Responsible for the open enrollment closeout process.Responsible for open enrollment and special enrollment  notes update in Benefit Point.Responsible for completion of the post enrollment discrepancy reports.Expert with carrier website enrollment process, rules and eligibility.Expert user in BenAdmin system including employee  maintenance, data corrections and generating reports.Answers technology and eligibility inquiries from clients, employees and vendors via phone and email within 5 business hours.Performs research and problem resolution of data issues using multiple systems, tools and resources.Initiates and follows through with Account Executive and/or client on enrollment and eligibility related inquires.Obtain UT Life & Health LicenseMaintains positive relationships both internally and externallyMaintain HUB Values including HIPPA ComplianceEnsures we’re meeting turn-around times and Key Performance Indicators outlined for the role

Qualifications

Work experience:

1-2 years working for a carrier or brokerage firm.

Education:

High School Diploma

Knowledge and Skills

Strong verbal and written communication skillsAnalytical and problem solving abilitiesProficient in Microsoft Office – intermediate to expert user level preferred. Excellent organizational skillsAbility to work well under pressure with attention to detailTeam oriented self-starter with ability to prioritize, monitor and control work flow deadlines and be flexibleDetail orientedSense of urgencyUnderstanding of benefits & benefit terminologyProficient typing abilityHigh degree of independence and problem-solving skillsAccurate completion of enrollment/changes which includes follow-up with carriers and team

Working conditions

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Physical requirements

Must be able to lift 20 lbs.

Direct reports

N /A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

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