OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes.  Service teams functional areas of support:  Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities

Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.Properly utilize knowledge base to research and provide responses in an efficient and timely mannerEscalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiriesProvide professional and timely service to internal audit requestsEffective communication skills via telephone, email and in-personParticipate in work intake reviews to further automate audit activities and reportingTimely and efficient communication to leadership of any issues relating to auditParticipate in ongoing training relative to the functional areaForm strong partnerships within the department and organizationIdentify and document areas of improvement or innovation through process change or automationMeets or exceeds all performance standardsAssumes other duties as assigned by Manager

Competencies

Effective communication skills via telephone, email and in-personMust be willing to adapt and display positive attitudeAbility to work independently and as part of a teamMust value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplaceMaintain punctuality and adherence to set schedule with extra hours as neededMust be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.Analytical skills; strong research and follow up skillsAbility to multi-task Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skillsMust be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

HS Diploma required2 years of related experience and/or trainingMust have knowledge of employee benefits, COBRA and other federal/regulatory requirements  Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred Skills

  Bachelor’s degree preferred 

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.